Customer Support Manager
Whiteley, England, gb
Job Description
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.
Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.
What will I be doing?
Manage a dedicated customer portfolio, by achieving:
• Strategy:
- Define customer strategy through Roadmaps and Key Account Plans
- Identify prospective Products and Services of interest and potential sales
- Business Development
• Customer satisfaction:
- Achieve 100% customer satisfaction within account portfolio
- Ensure the fulfilment of commitments to Customers
• Sales:
- Achieve all invoicing targets for set customers
- Setting budgets and forecasts
- Create commercial proposals and drive the offer review process
• Contracts:
- Negotiate contracts with customers and ensure all amendments are completed on time
- Monitor contract compliance
• Finance:
- Manage customer credit limit and be the CSR point of escalation for overdues
- Increase SAFRAN HE and HE UK Margins
Complementary Description
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• Hybrid working – on site 3 days per week from home 2 days (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contributions (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)
Job Requirements
What do you need from me?
Must :
• Experience in a Customer Management
• Commercial negotiation skills experience
• Have a deep knowledge of products and services
• Deliver on commitments
• Be Proactive, a self-starter and take imitative
• Be flexible on working hours and willing to travel
• Be able to integrate and synthesize a large number of information coming from multiple sources
• Have presentation skills; be able to create and present
• Good English – verbal and written
Should :
• Be organised and able to adjust to workload and pressures
• Have knowledge of markets
• Have the ability to solve problems
• Ability to interface at top management level
• Ability to influence decision makers
• Ability to think strategically
Could :
• Speak and write French or other languages
Personal Attributes :
• Reliable
• Professional
• Customer orientated
• Confident and not afraid to have a difficult conversation with a customer
• Willing to travel: Frequent travels (both domestic and internationals)
What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.
Diversity & Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.
We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.
But what else? (advantages, specific features, etc.)
Travel within the UK, Subsaharan Africa and France.
Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.