Customer Support Manager

Whiteley, England, gb

Job overview

Barts Health is the largest trust in the NHS and one of the leading healthcare providers in the country. The trust’s hospitals deliver high quality compassionate care to the 2.5 million people of east London and beyond.

Barts Health NHS Trust: Barts Health’s vision is to become a healthcare organisation that offers urgent specialist and community services tailored to meet the needs of local communities. We are committed to recruiting staff that will help us meet our vision for changing lives and demonstrate behaviours we believe make Barts Health a great place for patients, their families, and friends, the public and staff. Our Barts Health Values which align with our behaviours are:

• Caring & compassionate with patients, each other, and our partners
• Actively listening, understanding and responding to patients, staff and our partners
• Relentlessly improving and innovating for patient safety
• Achieving ambitious results by working together
• Valuing every member of staff and their contribution to the care of our patients

Main duties of the job

The post holder will act as one of the Nutrition Specialist Nurse for patients within Barts Health NHS Trust and will share responsibility for the initiation and development of services with medical staff. She/he will participate in assessing, planning, implementing, and evaluating the Nutrition service, and be active in the development of protocols, guidelines, policies, integrated care pathways, clinical research trials and audit tools. Whilst holding a clinical caseload for in-patients and out patients, they will work closely with colleagues to offer support/advice for the clinical management of patients within the hospital setting, outpatient clinics and via the telephone. The post holder is accountable for developing and facilitating the provision of enteral and parenteral nutrition across the Trust and to oversee and participate in the nurse management of patients receiving artificial nutritional support. To develop, implement and evaluate a seamless nutrition support service that is aimed at continuously improving standards of patient care, and facilitate multi professional working. This will be achieved through clinical practice, management, education, research and audit and professional activities, taking into account corporate and divisional objectives and within the governance framework.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria