Night Concierge

Westminster, England, gb

Night Concierge – Corporate Office – FoH

Lone worker

Shift pattern: 4 on, 4 off

Hours: 20:00–08:00

Primary Responsibilities

  • Front Desk Operations
  • Greet residents, guests, and visitors in a courteous and professional manner.
  • Monitor and control access to the building—verify IDs and visitor permissions.
  • Handle key/fob management and maintain accurate sign-in/out logs.
  • Ensure accuracy on visitor management system

    • Security & Safety Monitoring

  • Conduct regular patrols of the building/common areas (e.g. every 2–3 hours).
  • Monitor and report any suspicious activity or incidents.
  • Ensure doors, fire exits, and gates are secure throughout the shift.
  • Act as the first point of contact in case of emergencies—liaise with emergency services if required.

    • Customer Service & Support

  • Assist residents and colleagues with general enquiries or concerns.
  • Handle parcel and post logging—record deliveries and notify residents.
  • Log and escalate maintenance or facilities issues via the correct channels.

    • Administrative Tasks

  • Complete a detailed handover report at the end of each shift.
  • Keep incident and visitor and contractor logs updated and accurate.
  • Carry out data entry or paperwork as directed by management.

    • Presentation & Cleanliness

  • Ensure the reception area is clean, tidy, and welcoming at all times.
  • Report any cleaning or maintenance requirements to the relevant teams.
  • Change bins in reception and Café area.

    • Building Systems & Checks

  • Monitor building systems (e.g. fire alarms, lifts, HVAC panels) and escalate faults.
  • Conduct nightly checklist rounds—lighting, access points, noise complaints, etc.
  • Test fire alarm panel weekly per schedule and ensure all emergency equipment is accessible.

    • Accepting Deliveries

  • Receive and log parcels and post accurately.
  • Ensure secure storage of items and keep the post room tidy and organised.
  • Handle food and courier deliveries appropriately (e.g. inform residents, restrict access as needed).

    • Contractor/Weekend Works Management & Checks

  • Confirm contractor visits are authorised (check with FM/helpdesk/management).
  • Ensure valid work permits, job numbers, or RAMS are provided.
  • Record contractor details in the logbook (name, company, time in/out, purpose).
  • Check PPE compliance and provide emergency procedure briefing.
  • Monitor contractors during their stay and inspect work areas after completion.
  • Document all activity and flag any issues or follow-up needs.

    • Handover & Reporting

  • Prepare and deliver a thorough shift handover to the day reception team or weekend concierge or management team.
  • Highlight any issues, incidents, or resident feedback requiring follow-up.

    • ADM

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