ICQA Operations Manager, UK Customer Fullfillment
Doncaster, England, gb
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures
Ensure compliance with safety programs and SOX regulations
Analyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality
Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules
Support in interviewing and training fulfillment center Area Managers
A day in the life
You will lead a department responsible for inventory control, quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you'll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in you area. You'll also dedicate time developing your Area Managers providing feedback, and identifying training needs. You will finish the day knowing you've contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
BASIC QUALIFICATIONS
A degree or equivalent qualificationRelevant experience in people management and development
Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
Track records of implementing process improvements in a data-driven and complex environment
Proficient verbal and written communications skills in the local language and in English
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes
Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
Proven ability to influence peers or stakeholders, with varying levels of seniority and within different organizations
Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems
Advanced proficiency in data analysis tools and software