Field Service Engineer I

Rochester, England, gb

About the Role:

This role requires in-depth technical experience with GE ADMS products, focusing on Power On Fusion (PoF) and Power On Advantage (PoA). The Customer Support Engineer will work on DMS applications, including OMS, DER, SCADA, and DNAF, ensuring end-to-end functionality and support for electrical transmission and distribution systems.

Key Responsibilities:

• Install, support, and maintain ADMS systems including SCADA, OMS, and DNAF.
  

• Analyze and troubleshoot issues across UI, network, performance, and communication layers.
  

• Participate in cross-functional coordination to drive closure of customer issues.
  

• Mentor junior team members in troubleshooting techniques and contribute to internal knowledge bases.
  

• Ensure NERC CIP compliance and adherence to change control protocols.
  

• Engage directly with customers for diagnostics, issue resolution, and reporting.
  

Essential Skills and Experience:

• Hands-on with GE ADMS products including PoF, PoA, OMS, SCADA.
  

• Knowledge of Transmission and Distribution networks.
  

• Experience with Oracle, SQL, Jasper Reports, Cassandra, Linux, and Windows.
  

• Good understanding of IP networks, DNS, firewalls, Active Directory.
  

• Strong analytical and customer interaction skills.