Our client is a well established technology leader that has a strong history of innovation and growth working in multiple industries. This role is primarily in the education sector. If you are looking for an employer that is growing and is committed to embracing state-of-the-art technology, this is the job for you!
About the Job
As a Desktop Support Technician, you will provide critical technical assistance to operational staff and clients of Information Systems. You will be responsible for installing, configuring, and maintaining personal computers, network hardware and software, printers, video terminals, file servers, data communication equipment, and both data and voice communications. This role includes administering hardware maintenance service contracts and purchasing computer hardware and software while ensuring compliance with corporate guidelines. You will interface directly with clients to install systems and resolve hardware and software failures, address performance issues, and implement user quality improvements.
Key Responsibilities
Technical Support:
Perform hardware and desktop troubleshooting to isolate and diagnose common computer software and hardware problems
Resolve technical issues on new and existing systems including installation and upgrades of server hardware, software, storage, and networking products
Ensure compliance with company technical and quality standards/procedures while maintaining the highest degree of client satisfaction
Escalate problems within established parameters when necessary
Client Relations:
Develop and maintain client relationships and identify opportunities to extend existing agreements
Communicate potential sales leads to appropriate team members
Maintain effective communication with internal call dispatchers and clients
Complete required documentation for all work orders and provide real-time updates
Logistics:
Travel to client sites as needed (valid driver’s license required)
Perform after-hours and weekend installations as scheduled
Participate in “on-call” rotation as required
Qualifications
Education and Experience:
High School Diploma required
Strong technical background required
1 to 2 years of relevant industry experience
Technical Skills:
A+ Certification preferred
Knowledge of PC/Laptop/Chrome Book hardware and Microsoft Operating Systems
Working knowledge of multiple Microsoft desktop applications
Knowledge of utility tools, including virus applications and signatures
Basic knowledge of workstation backups and restores
Additional Skills:
Strong interpersonal and organizational skills
Ability to communicate effectively with clients and internal staff
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Field Service Engineer Dartford £40,000 - £45,000 Basic + Product Training + Overtime (OTE £60,000+) + Vehicle + Mobile + Pension + Benefits + MORE! A leading German manufacturer of mechanical equipment is seeking a skilled Field Service Engineer ready to advance their career
Field Service Engineer
Dartford
£40,000 - £45,000 Basic + Product Training + Overtime (OTE £60,000+) + Vehicle + Mobile + Pension + Benefits + MORE!
A leading German manufacturer of mechanical equipment is seeking a skilled Field Service Engineer ready to ad
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Sector: Material Handling Equipment - Plant
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Role Overview:
As a Mobile Service Engineer, you will be responsibl
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