Office Administration - Work from Home Assistant

Edinburgh, Scotland, gb

Job Description

About the Role:

We are seeking experienced and highly motivated Customer Support Engineers to join our UK-based team, supporting our utility sector clients. This role involves working with advanced GIS systems, specifically GE Smallworld, and contributing to the customization, maintenance, and support of mission-critical applications used for asset mapping and infrastructure management.

The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and prior experience in GIS-based platforms and utilities software. You will collaborate closely with clients, internal teams, and third-party vendors to ensure seamless integration and support.

Key Responsibilities:

  • Perform analysis, design, coding, testing, and implementation of customer-specific GIS applications.

  • Provide technical support and troubleshooting for core systems including PNI, Electric Office, and related Smallworld modules.

  • Document solutions, workflows, and best practices to ensure knowledge transfer and continuous process improvement.

  • Coordinate with clients to understand requirements and provide timely updates and solutions.

  • Support integration with third-party systems and ensure compliance with local regulatory requirements.

  • Assist in planning and executing future system expansions and enhancements.

Essential Skills and Experience:

  • Proficiency in GE Smallworld Product Suite (PNI, Electric Office, Core SW4, SW5).

  • Strong experience with Magik programming language.

  • Familiarity with GIS solutions in the utility space.

  • Hands-on knowledge of SQL, Oracle databases, and VMDS (Version Managed Data Store).

  • Working knowledge of Java, K8, and other utility domain technologies.

  • Experience with customer-specific customizations and regulatory compliance integration.

  • Degree in Engineering, Computer Science, IT (e.g., BE/B.Tech/MCA/MS(IT)).

Desirable Skills:

  • Understanding of the Software Development Lifecycle (SDLC).

  • Experience with ESRI ArcGIS or OpenGIS technologies.

  • Exposure to modules such as GDO, GTO, GSS, GSA, DM, MES, and NRM.

Other Information:

This role may include travel, on-call support, or shift-based availability, depending on project needs. Great opportunity to work on mission-critical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.



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