Key Account Manager
London, England, gb
About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
This is a commercial role within the business that requires you to develop new sales opportunities within an existing client base. You will be a relationship builder and a problem solver who wants to take responsibility for your customers. As a Key Account Manager you will need to successfully identify revenue opportunities to deliver account growth via a well-developed pipeline. In this role, you will display exceptional sales and account-handling skills to ensure our clients have the best business experience. Your responsibilities involve all aspects of the client relationship and account performance and carries accountability to upsell / cross sell Addison Lee products.
Location
This role is based at our head office in Paddington.
Reporting Lines
This role reports to Sales Manager – Key Accounts
Requirements
Main Accountabilities
Key Stakeholders
• All client stakeholders – typically Travel Managers, Procurement Manager, Finance Directors, CSR/ESG leads etc
• All employees and managers across the business in particular; Client Services, Commercial Finance, Operations, Legal / Risk and Compliance
Requirements
• Highly commercial; self-starting with the drive to increase sales and profitability.
• Excellent relationship skills; the ability to interact at all levels.
• Ability to work independently and on own initiative but also able to work collaboratively in matrix organisation.
• Quick learner and able to rapidly grasp complex solutions/concepts and take clients on a journey to meet their qualified needs.
• An ability to communicate, negotiate and influence effectively.
• Systematic and logical approach to problem solving and a capacity to work around problems.
• Good organisational skills and the ability to prioritise workload accordingly.
• Tenacious, resilient and able to adapt to a fast-changing environment.
• Highly numerate and adept at analysing and manipulating data in order to build strong and persuasive selling messages.
• Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business.
• Experience within with Travel Industry desirable but not essential
Benefits
As well as a salary of up to £42,000 + commission, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway ( 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff