Snr Professional Services Mgr Team Lead, Amazon Business Professional Services

London, England, gb

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy and Spain. As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers. The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment. To support our business growth, we are looking for a People Manager to lead our Professional Services Implementation Team for Strategic Accounts. In this full time position, lead a team of Professional Services managers who work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) as project managers to implement Amazon Business as a solution. You will set team goals, define mechanisms and reporting requirements, provide guidance to your directs on customer engagements and internal projects, be a credible consultant with our top customers to solve their main procurement problems, help your directs develop their careers, liase with key internal stakeholders to plan and steer your team's success, and take on responsibilities of key internal projects as required. Location options include Munich, London, Paris, Milan and Madrid Key job responsibilities Contribute to Operation Planning Cycles (OP1/OP2) for EU Professional Services team in liasion with Head of the Proserve org and cross functional counterparts and your Strategic Accts sector stakeholders. Set team / individual goals and install mechanisms to audit individual and team performance to goals throughout the year Provide guidance to Directs for their customer engagements and internal projects Join key strategic customer meetings in scoping the customer solution, setting the implementation plan and/or addressing any blockers in the engagement. Be a trusted advisor in solving our customers' most critical procurement challenges. Participate in senior leadership meetings being the spokesperson for the Implementation function Own key internal projects to support driving AB as a solution and organization forward including influence stakeholders across the EU and Worldwide. Hold regular career reviews with Directs to support them in their career development Run annual talent management review for your Directs Lead customer projects individually. About the team Amazon Business Professional Services' mission is to accelerate our Customer s success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle. BASIC QUALIFICATIONS BA/BS degree 2+ years managing a tenured team Exceptional English both verbal and written Functional experience with either System integrations (EPR, ePro, Cloud services, etc.) and/or Procurement background (knowledge of Procurement processes, typical challenges faced by organizations, etc.), and/or Consulting/ Project Management experience. Strong track record of managing and influencing senior stakeholders, with the ability to navigate complex organizational dynamics. Solid experience with customer-facing projects, ensuring the candidate brings the credibility needed to engage confidently with both the team and CPS stakeholders. Excellent communications skills and the ability to effectively advise/influence senior leadership of the customer and internal teams Project management skills Desire to work in fast-paced, challenging environment Strong ownership, bias for action and willingness to role-up your sleeves PREFERRED QUALIFICATIONS - Willingness to lead a team of Professional Services Managers and also lead customer projects as an Individual contributor. - Expert use of MS Office Suite and CRMs (e.g. Salesforce.com) - Other language proficiencies (german, french, italian, spanish)