Process Expert- Standard Work , EUSC Process Excellence
London, England, gb
We are seeking an enthusiastic and motivated individual with a passion for patient safety, experience and clinical governance to join us at NHS Golden Jubilee.
This post provides an exciting opportunity to contribute to the work carried out within the Clinical Governance Department, to provide support on feedback, claims and adverse events management, providing assistance and advice to staff, patients and visitors as required.
Dealing primarily with Feedback and Complaints, the role will also have linkage to our adverse event management handling system, with responsibility, where assigned, to perform quality control checks and liaise with colleagues on risk and adverse event management.
The post holder has responsibility for contributing to the design of systems and processes. These shall comply with prevailing national requirements to support feedback, claims and adverse events management, including contact with the procurator fiscal, and supporting any Fatal Accident Inquiries (FAI). In supporting the wider Clinical Governance agenda, the post holder will also be involved in supporting service clinical governance forums.
Informal Enquiries to Hazel Thomson, Risk Manager email hazel.thomson3@gjnh.scot.nhs.uk
NHS Golden Jubilee is open to considering flexible working options for this role.
This vacancy may close early if a high volume of applications is received so please apply early to avoid disappointment.
As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.
NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
Details on how to contact the Recruitment Service can be found within the Job Pack.