Administrator Team Leader

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine.

Schedulers will act as the key point of contact for engineers ensuring work is efficiently and effectively planned and co-ordinated. The post-holder will administer and manage reactive and planned fabric, mechanical and electrical works within a designated geographical area. The Scheduler will focus on continuous improvement, speed and proficiency of internal processes ensuring client expectations are achieved whilst keeping engineer non-productive time to an absolute minimum.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an Administrator Team Leader with West Sussex County Council, you’ll do it by

• Understand client service level agreements including budgets and rates.

• Update client portals and internal systems to provide clarity on all jobs ensuring opportunities for chaser queries are minimum.

• Providing real time approval of engineer timesheets through WFM.

• Escalate work-in-progress/engineer issues to Managers when required.

• Provide support to engineers on process issues including assistance with IT and process coaching (including PDA support and client logging in/out requirements). Escalate to managers if unable to resolve.

• Develop a good working relationship with engineers. Provide effective communication.

• General administration support data input, email management, photocopying, scanning etc.

• Provide work-in-progress updates to internal customers.

• Carry out other duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.

• Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.

• Dealing with inbox queries including responding to clients and internal customers.

• Dealing with telephone generated enquiries including making and receiving calls to internal and external customers, the use of Genesys is mandatory, and no mobile will be issued.

• Updating engineer certificates that have been received, uploading all certificates to the client portals, checking the system notes in the feedback section and uploading to the client portal, checking if there are any red reports following engineer attendance training to be given
  

• Ensure that any client complaints regarding service delivery are responded to and escalated to the relevant manager where necessary in a timely manner with corrective actions closed out quickly.

• Running monthly reports as per requirements from the SLT

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Administrator Team Leader, you’ll need

• Teamwork/building

• Self-confidence/resiliency

• Problem Solving

• Decision Making

• Planning and organising

• Good Communication

• Basic Microsoft Office Skills

• Reliability responsible and dependable.

• Independence - able to manage own workload with minimum supervision.

• Good time management skills with the ability to prioritise effectively.

• Attention to detail job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems.

• Commitment to serving clients at the highest level.

• Solutions orientated.

• Basic level of commercial and financial acumen.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Chichester office two days a week with the team and the rest of the week can be worked from home.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.