Account Manager

Smethwick, England, gb

Job Description

Our Regional Customer Relationship Manager is looking to recruit a first class Account Manager to join their highly skilled and high performing team. 

In this role you will look after 75 - designated portfolios for customers that spend in the region of £1 - £5K per week with DPD. You will develop each account through high level sales, through close, proactive account management and applications of the partnering process.Your key responsibilities will include:

  • Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
  • Maintaining/updating information via SalesForce
  • Developing multi-functional and multi-level business relationships with customers organisations
  • Identifying and developing any additional revenue opportunities within the portfolio and their associated companies. Maintain an up to date revenue opportunity pipeline
  • Visiting and carrying out exit surveys on all lost DPD and DPD Local customers and maintain regular monthly contact
  • Liaise with Regional Customer Relationship Managers for action plan on all major new business opportunities
  • Identifying and managing the resolution of customer problems to underpin long term account retention
  • Visiting existing customers to maintain planned levels of revenue/ contribution improvement through timely rate renewals

    • Qualifications

    About You

    As the successful candidate you will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience with Account Management 

    You will have a natural ability to engage with customers both face to face and over the phone delivering outstanding customer service to ensure our customers expectations are met.

    You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.

    We will also expect you to be 

  • A person capable of decisive and effective decision-making, in a time pressured environment
  • Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
  • Proficient in Microsoft Office/Google Suite applications, and SalesForce would be advantageous 
  • Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
  • A full clean driving licence is essential as is a flexible approach to travel and occasional overnight stays.

    • Additional Information

    About our Benefits

    We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

  • Holiday trading
  • Enhanced maternity and paternity package 
  • Free life assurance of 4 x salary on joining the pension scheme
  • Health Kiosks visiting every location
  • Vitality at Work
  • Free On Site Parking 
  • Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends 
  • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

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