At Helping Hands, we’re on a mission to continuously improve how we support our people across every stage of their journey. As we grow, we need to ensure our core people services are efficient, compliant, and truly impactful for our teams and leaders.

We’re looking for a dynamic, commercial, process driven, passionate Interim Head of People Operations/Services to deliver some key sustainable change in onboarding, offboarding, employee relations, data and insights, change and admin.

What You’ll Be Doing:

This is a hands-on delivery role. Working with the team and key business stakeholders, you’ll deliver lasting improvements that enhance people compliance and governance, efficiency, user experience, and risk management across the people operations landscape.

Key responsibilities:

• Deliver a short-term improvement plan across core people services (onboarding, offboarding, change & admin, ER, data & insights)
• Review and drive sustainable improvements in core people policies, processes and systems to boost efficiency and service quality
• Implement plans to ensure compliance with current and upcoming employment legislation
• Drive and delivery a robust people risk and compliance framework and plan, proactively identifying and mitigating risks
• Review the employee relations model to improve service quality and leader capability
• Partner with IT to fully leverage existing HR tech (e.g., Access, ADP), and identify automation opportunities
• Collaborate with the Data & Insights team to deliver improved people reporting and analytics
• Review current People Services supplier relationships to identify service and commercial improvements
• Define and track SLAs and KPIs to measure performance and drive continuous improvement

What We're Looking For:

Essential:

• Proven leadership and specialist in people operations/shared services, ideally in a fast-paced, multi-site, customer environment
• Strong process and systems knowledge and passion —particularly in onboarding, people change/admin, core people policies, risk and compliance
• Strong expertise in HR technology, automation and digitisation; ideally with experience with systems such as Access and ADP
• Strong ER knowledge and experience
• Excellent stakeholder management and influencing skills at all levels
• Commercial acumen and a pragmatic, delivery-focused mindset
• Strong analytical, data interpretation, and problem-solving skills
• Highly organised, resilient, and customer-focused

Desirable:

• Experience in the care sector or other highly regulated industries
• Project management experience or qualification
• Payroll knowledge
• Broader operational shared service experience

Why Join Us?

At Helping Hands, you’ll be part of a purpose-driven organisation that truly values its people. You’ll have the opportunity to make a real difference to how we support and enable our teams—now and for the future.