General Manager - Operations

North East, England, gb

Location: North East England Type: Permanent Salary: £80,000 Per Annum (+ Car/allowance & bonus) General Manager (Operations) North East England £80,000 ;+ Car/allowance & bonus Are you looking for a role with lots of autonomy working for an exciting, progressive company? Do you pride yourself on your ability to manage both people and change management projects to deliver outstanding results? Are you looking to join a highly reputable firm where you can inject your experience and skillset? The Company: ER Recruitment are excited to be working with our client who are a thriving and successful business which operate nationally. They are true market leaders within their industry and their brand is a household name. Our client are now seeking a General Manager of Operations for their North East locations who will deliver excellence in business performance across the region, whilst driving customer service improvements, operational efficiency/effectiveness, safety and continuous improvements. The successful candidate will have a safety-first attitude, outstanding leadership skills with a strategic mindset to lead change. Role & Responsibilities of the General Manager: Ensuring the safety of colleagues, customers and the wider public by driving HSE compliance, process safety and the Safety Culture in adherence with COMAH regulations where required. Leadership and engagement of the regional operations team, including direct management and development of Site Managers. Responsible for all customer service matters in region. Engagement and partnering with sales colleagues to support profitable volume growth and market development. Accountable for operational cost and capital budget expenditure within set targets. Leading and developing continuous improvements in efficiency and cost control within the region. Successful implementation of safety and operational improvement programmes within region. Cylinder metal management within region, including stock allocation and distribution across the company and dealer networks to optimise stock levels and drive sales. Ensure effective transport management within the region, including compliance with company and legislative rules in relation to vehicle maintenance and driver management. About You as the General Manager: Experience of multi-site distributed operations Proven leadership capability, delivering results through others Emotionally intelligent with a capability to build engaged and effective teams Proven track record of driving continuous operational improvements and efficiencies Proven experience leading through change and transformation, developing a high-performance culture Strategic but comfortable with a detailed approach where required Customer focused with experience of developing operational capability in line with customer service needs. Excellent stakeholder management skills as well as communication and influencing skills across all levels of an organisation High level of IT literacy Proactive, self-starter Comfortable with pace and fluidity Ability to work with a high degree of autonomy setting strategies and seeing them through to execution