Social Media Account Director (Maternity Cover)

Newcastle upon Tyne, England, gb

We're on the lookout for a talented Social Media Account Director to expand our Social team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tee, Newcastle office in Grey Street or Manchester City Centre offices! This role is to cover maternity leave within the team. It will be at least a 9-month contract with a likely extension. This is a fantastic opportunity for the right person to be part of an award-winning agency. As a Social Media Account Director, you will be responsible and accountable for the success and delivery of Visualsoft's Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity are key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality. In this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest best in class technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset. Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out. What you'll be doing: Overall responsibility for client portfolio social relationship Overall responsibility for client portfolio retention Overall responsibility for client portfolio happiness, measured by NPS & CSAT. Maintain highest standards of social implementation and execution Continuously strive to produce the highest results for Visualsoft clients via social Coach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients. Constantly strive to improve and maintain processes and procedure documents Be the go to within your client portfolio for all things social Identify and execute client training raising social understanding where required Maintain and increase efficiency of the execution and implementation of social across your client portfolio Develop the service offering to maintain best in class standard Responsible for commercial growth of the client portfolio using social Identify and assist with sales opportunities within your portfolio Handle and prepare sales documentation and sales pitches within your portfolio Lead, speak and engage at external events and conferences Maintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends. Requirements This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry. The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices. Essential Extensive proven experience either agency or client side specialising in social Extensive experience of social management Experience with paid and organic social media Proven expertise in external social platforms and tools, analytics, forecasting and measurement Experience in building and executing social strategies, whether in-house or for clients Working to tight deadlines as a team and as an individual Client-facing experience at a senior level Client meeting experience and proven strategy presentation skills Analytical and data driven Desirables (but not essential) Experience in ecommerce Experience in other digital media channels Google Data Studio Attribution Google Tag Manager Benefits Competitive basic salary with great progression options Unlimited paid holidays - yes that's not a typo! Hybrid working Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly A high-performance MacBook 'Health Assured' Employee Assistance Programme Free eye tests and flu jabs VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone! Free breakfast, fruit, hot and cold drinks and protein shakes Friday afternoon drinks to wind down for the weekend Pension scheme to help you save for the future Cycle to work scheme Discounts across our brands Regular team social events Training & development