Reception Team

London, England, gb

THE BRAND At F1 Arcade, we ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept, with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with best in class hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane THE ROLE OVERVIEW Attention to detail is at the heart of everything we do, from product choice and menu development to creating the perfect environment throughout the day, every day. They have a comprehensive and extended knowledge of the booking system and the capability to serve in a timely and efficient manner to the needs of our guests. To be a professional, committed, proactive receptionist who enjoys working in an exciting, fast-paced environment. As a successful candidate for the receptionist role, you should have a positive and energetic personality, be able to deliver friendly and efficient service, create a warm and welcoming atmosphere for all guests and ensure they have a fantastic experience. You will also have to be able to route calls, enter or check guests into the booking system and give directions with explanations when necessary. All employees' goal is to deliver the best hospitality experience for our guests, which makes them want to return; you should be full of positivity, high energy, and a proud and loyal representative of the F1Arcade brand. You should be efficient, reliable, and perceptive, with excellent communication and time management skills. KEY RESPONSIBILITIES Be the face of F1 Arcade Welcome the Guests with a strong sense of positivity. Providing initial, first-class service. Help each other / think about your team where a colleague may be busy, keep the guest feeling acknowledged. Welcome and thank all guests entering and leaving the venue. To check guests in and extend bookings, consistently achieving the established agreed service standards. Identify if the guest has a pre-existing booking, pre-order, or special request. Provide the customer with information on the event type/experience they have booked. Explaining the driver profiles and providing information on the need for the QR code. To deliver the guest intro at the sims, to give clear instructions in a friendly manner. To record all sales accurately, be responsible for payments received from guests. Ensure that high hygiene and cleanliness are maintained by following all cleaning practices. Be aware of your responsibilities regarding Health and Safety at Work and follow all measures accordingly. Ensure you attend every shift scheduled on time, are presentable and sign in with your Line Manager. To communicate with the Reception/Duty Manager regarding any problems or concerns with bookings/enquiries / pre-orders and sims issues Attend training sessions and team meetings as required and be involved in and contribute to these. NON-NEGOTIABLES Must demonstrate the three core values of the F1 Arcade team: Pursuit of Excellence Conscious Integrity Positive Energy Upbeat, positive energy Team player/great work attitude, caring towards your team and guests Excellent organizational skills have an eye for detail. Ability to multitask under pressure / at pace Perfectionist - passion for consistency, precision and standards SKILLS AND BACKGROUND You must have previous job experience in hospitality, ideally as a receptionist. Fast learner- curious, proud, and confident in dealing with your team and guests You must have a good understanding of working safely. Basic knowledge of food and fire safety Excellent communication and problem-solving skills. Basic booking system knowledge. SALARY/PAY & BENEFITS No zero-hours contract Wagestream Paid breaks Generous discounts for you, friends and family F1Arcade development plan Anniversary paid day off Employee of the Month awards and recognition Access to Health Shield (employee assistance program) Refer a friend bonus scheme £300