Operations Manager

Newcastle upon Tyne, England, gb

2:30pm till 11:30 pm Changing the way people think about waste. At Biffa, we love working with waste. Whether we re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It s a view that s shared by our 11,500+ people around the country, who trust us to provide them with a career that s always rewarding, often challenging, but never dull. And it s why we re the UK s No. 1 choice for business waste management Help us make a difference as an Operations Manager. A quick look at the role. To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Transport Manager role to support the depots operational, safety and service performance. Why it s an opportunity not to be wasted. Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team Review of Depot KPI s- Service, Safety and Profitability. Operationally manages the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management. Manage, motivate, train and develop team as required. Deal effectively with underperformance, implementing disciplinary procedures as appropriate Absence management, conduct return to work interviews. Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs. On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits. Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set. Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures. Maintain a good working relationship with internal and external customers. Deputise for the Depot Manager and carry out other reasonable tasks as the Company may require from time to time Here s what we require: Experience Experience as Traffic Manager or position of similar responsibility in Services or Logistics industry People and health & safety management in a unionised environment Proven track record of working to clearly defined service delivery KPI s Demonstrable experience of successful resource management / cost control Experience with route planning software such as Route Monkey, DPS (LogiX) etc Technical Knowledge Transport legislation Local geographical knowledge Good transport / logistics knowledge Knowledge of existing and impending environmental and health and safety legislation environment Knowledge and understanding of the requirements of working within a time critical service environment And here s why you ll love it at Biffa. Competitive salary Ongoing career development, training and coaching because if you don t grow, we don t grow. Generous pension scheme. Medical and dental scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme