Corporate Account Support Manager

null, England, gb

Corporate Account Support Manager Full time / Permanent £31,000 Annual Salary Company Car or Allowance Account Management Bonus Scheme Homebased - Supporting Divisions in Kent, South Counties and North Thames Regions. A quick look at the role. The Corporate Account Support Manager manages the commercial relationship between Biffa and its corporate clients. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI s and SLA s, compliance, customer satisfaction and retention and innovative solutions. Your core responsibilities. Primary interface between the company and specific corporate clients. Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations. Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year. Manage the tender and/or benchmarking (preparation, editing and delivery) and 'Response for Information' (RFI) processes for clients and identifying new development opportunities to deliver profitable growth. Complete customer reviews and present management information using Power BI. Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services. Ensure customer debt position is maintained in line with contractual commitments. Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties. Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector. Our essential requirements. Confident with all Microsoft applications including advanced level Excel Analytical with the ability to understand numerical data Experience of building and maintaining customer relationships Driver and comfortable commuting nationally 3 times per week (the role comes with a car allowance) And here s why you ll love it at Biffa. 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday. Generous pension. Medical and dental scheme. Cycle Scheme. Retail, leisure and travel discounts. Free parking on site. A robust training and development programme which opens the door to several great internal progression opportunities. We re here to change the way people think about waste. Whether we re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,500 people around the country trust us to provide them with a career that s always rewarding, often challenging, but never dull. Biffa Valuing Difference. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you ll find us championing diversity, equity and inclusion at every turn.