M&S Bristol Transport Coordinator

Bristol, England, gb

Key Responsibilities Supervise a team of drivers and transport staff, including, engagement, resource planning, recruitment, training, and performance management. Conduct regular performance reviews, provide feedback, and identify training needs to support the professional development and performance improvement of team members. Coordinate the scheduling and dispatching of vehicles, drivers, and equipment to support efficient and timely delivery of goods to customers across the UK. Co-ordinate regular maintenance and repairs for all company vehicles to ensure compliance, safety, and reliability. Maintain accurate records of transport activities, including mileage logs, fuel consumption reports, and delivery documentation, to support billing, invoicing, and reporting requirements. Identify and resolve transport issues in a timely manner, such as delays, route deviations, and vehicle breakdowns. Promote a culture of safety among transport staff, enforcing safety procedures, policies and addressing any safety concerns promptly. Handle customer queries, complaints, and escalations, demonstrating a customer-centric approach and striving to deliver exceptional service and satisfaction. Collaborate with all operational stakeholders to achieve shared objectives. Generate reports on operational performance, including but not limited to key metrics such as OTIF, fuel consumption, and maintenance costs. Maintain responsibility for performing all duties in compliance with related legal/statutory regulations, professional duties, and obligations. Accountable for checking tools and equipment to ensure that work can be carried out safely and efficiently. Collate and distribute regular operational updates, keeping all stakeholders informed, aligned, and engaged. Identify opportunities for process improvement and efficiency gains in operational performance. Support driver recruitment and onboarding processes, conducting interviews, verifying qualifications, and facilitating training programs to ensure driver competency and compliance with company policies and procedures. Successfully complete tasks/ objectives as directed by your Line Manager. Experience Strong leadership skills, strategic thinking, and a commitment to driving continuous improvement and excellence within the team. An understanding of IT, Microsoft Office, in particular MS Excel & MS Outlook. Excellent communication skills. Previous experience in the logistics sector. Key Skills Flexible, adaptable, and able to think rationally under pressure. Be organised and able to prioritise. An understanding of transport systems Flexipod/ WinSight, Vision, Telematics would be an advantage but not essential. Strong interpersonal skills. Handle multiple tasks simultaneously, such as answering driver inquiries, client issues, while maintaining accuracy and attention to detail. Prioritise tasks effectively and manage time efficiently to meet productivity targets and service level agreements. Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.