We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family.
Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team.
Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and France.
Key activities include
Deliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online channels
Resolving Customer queries received through our European ebay, Amazon and ecommerce web shop
Resolving and processing of returns, exchanges, and discrepancies within a timely manner
Communicate with couriers with outbound / lost / damaged in transit shipments
Co-ordinate orders on internal/external systems
Co-ordinate with external ecommerce partners
Skills required
Be fluent in either German, Italian, Spanish and French
Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
Excellent Customer service skills
Excellent attention to detail
Ability to prioritise, multitask and react quickly to urgent enquiries
Ability to communicate well with all internal departments
Professional email and telephone manner
Confidence to speak to a wide range of customers
An interest or knowledge of vehicle car parts is desired
Technical experience with e-commerce platforms (desired but not essential)
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