Service Operations Manager - Logistics & Distribution Sector
Huddersfield, England, gb
Service Operations Manager
Huddersfield
About Our Client
Page Group are delighted to be partnering with an industry leading Distribution & Logistics focused business who are looking to appoint a Service Operations Manager within a newly created role. This role is critical in supporting the customer on a daily basis and will manage 3 areas, Customer Service (B2B), Admin & Control Centre (reactive customer solutions
Job Description
Management and oversight of 50fte across 3 teams with 3 direct reports (manager level)
Customer Service - responsible for daily interactions with B2B customer updating them on potential changes to their order
Administration - back office support for the wider business
Control centre - supporting a field based operation, providing reactive support to ensure customer SLA's / contractual agreements are met. Including potential changes in routes, changes in delivery amounts and timescales. Reactive only
Drive process improvement activities across all areas to ensure all actions are fit for purpose, effective, efficient and drive customer satisfaction
Create a solutions based approach across the team, providing positive resolution and outcomes across complaints, driver triage and other areas
Create a culture responsible for delivering world class service to customers during all interactions
Take proactive ownership of SLA's & Contractual agreements ensuring everything is done to keep with parameters and positive outcomes are achieved
Ensure customer complaints are accurately recorded, documented and positive resolutions are achieved in the fastest possible time frameswith minimal to no impact on the customer
Work with planning function to identify and highlight any possible issues, trends and drive improvements where possible
The Successful Applicant
Experience leading complex service operations - potentially including field based function, engineers, fleet, drivers etc
Strong customer service background and focus
Evidence of driving continuous improvement across a large scale, complex team
Extensive stakeholder management experience across all levels
Ability to work in a fast paced demanding environment
The role of Service Operations Manager will join a leading distribution & logistics focused business based in the Huddersfield area.The position offers a generous base salary of between £50,000 & £60,000 plus company car or allowance, bonus, 25 days holiday plus bank holiday, company pension, life insurance, life assurancePlease not - this role is 5 days on siteLocated in Huddersfield, the company has great links to the M62, with candidates encouraged to apply across Huddersfield, Halifax, Leeds, Bradford & Wakefield
My client is looking for an enthusiastic Transport Resource Manager to oversee their fast paced logistics operations. The successful candidate will ensure effective and efficient transport operations.
Client Details
This client is a well-established company in the transport and
Operations Service Manager CS & Logistics About Our Client Page Group are delighted to be partnering with an industry leading Distribution & Logistics focused business who are looking to appoint a Operations Service Manager within a newly created role. This role is critic
We are recruiting for an Anaerobic Digestion Operator on behalf of our valued client in the Knaresborough area. Anaerobic digestion (AD) is a series of natural biological processes whereby organic waste material in processed to bio gas. The role will be a hands-on role operating
The role will be based in Delivery station in Saitama. Amazon is looking for a highly motivated, gemba-oriented, scalable HR professional to join the rapidly growing AMZL HR team. AMZL is Amazon's last mile delivery service and the team has grown in multiples during the past a fe
Events & Logistics Manager Power the Engine Behind Pure s Direct Sales Campaign About Us... At Pure Pet Food , we re on a mission to change the way pets are fed. We re one of the UK s fastest-growing pet food brands, delivering tailored, nutritious meals direct to pet parent
Receive new Operations manager jobs in Huddersfield daily
Receive new Operations manager jobs in Huddersfield daily
Leave us your email address and we'll send you the best new matching jobs.
Didn't find what you were looking for? Let us do the searching for you!
Tell us what you're looking for and we'll send you the best new matching jobs.
Get the latest jobs fast!
Leave us your email address and we'll send you the best new matching jobs.