IT Analyst

Luton, England, gb

JOB DESCRIPTION

Contract Type: Permanent (Full-Time)

Monday to Friday, 8am to 5pm. Flexibility to be required outside of these required hours on standby, once every 3 weeks *(This will offer a stand-by remuneration fee)*

Location: Luton, 50% travel to other airport sites if and when required (travel expenses paid)

DHL, an award-winning, leading supply chain business is seeking a Senior IT, to provide on-site support, maintenance, and fault diagnosis and to manage the resolution of any IT operational problems.


IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

  • Responsible for providing IT support within a Business unit supporting the business needs of today and the future.
  • You will be providing IT support for the operation and act as customer liaison for all IT systems impacting the BU.
  • Delivery of IT solutions including coordinating central IT functions and communicating with site operational colleagues. Include local change management and incident coordination.
  • Supporting IT project delivery for the site and acting as a site IT providing end user service to enable the effective use of IT Systems.
  • Responsible for providing support on testing, training & defect resolution management & also capture issues during go live. To provide support to Configurer's during TAT & UAT testing phases.
  • Support IT Manager in identifying and coaching/training BU users.

    • WHAT DO WE NEED FROM YOU?

  • Experience of working in a similar IT Analyst role with experience of business systems support in an operational environment, IT project delivery support or IT service management team.
  • Experience of supporting projects for go lives and new customers.
  • Experience of Integration, support and technical IT issue resolution. Including design, build and deploy for Reports, Labels.
  • Previous experience of Training/coaching end users on IT systems.

    • WHY CHOOSE US?

    As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  • Access to our Private Medical Insurance through AXA Health
  • Free confidential 24/7 GP Service
  • Hundreds of discounts (including Retail, Childcare + Gym)
  • Affordable loans & Enhanced Pension Scheme
  • 24/7 employee support service for you (+ family) with access to free counselling and much more

    • OUR APPROACH TO DIVERSITY & INCLUSION

    We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging:

    BE AN ESSENTIAL PART OF EVERYDAY LIFE

    DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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