Regional After-Market-Services Process Manager

Glasgow, Scotland, gb

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What's the role?

Shaper of the future, forward thinker, driver of innovation – all these are characteristics that you can identify with!

We are looking for a Regional Process Manager in Glasgow (Start Date - March 2025)

The purpose of the role is to implement end-to-end repair service process based on global standards.

The job holder needs to establish strong collaboration within the service area leadership and Refurbished Tool Program (RTP) team to build a community of high performing teams.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey.

What does the role involve?

The purpose of the role is to implement end-to-end repair service process based on global standards. The role involves leveraging on the global process community to generate new ideas, exporting and importing the best process practices and ensuring efficient end-to-end process flow.
The job holder needs to establish strong collaboration within the service area leadership and Refurbished Tool Program (RTP) team to build a community of high performing teams.

Responsibilities

Responsible the implementation of the end-to-end repair service process (excl. RTE, RTS processes) within the service area based on global standards (GPMS)

Leveraging the Global Process community to generate new ideas, to export and import the best process practices and to ensure efficient end-to-end process flow

Responsible for the implementation of selected VIP services from the GTS catalogue

Responsible for the regional/local process documentations, maintain and store on GPMS, ensure min. global compliance and enhance with local legal regulations if required

Contribute to definition and locally execute regional roadmap (which mainly consists of functional global topics) & targets

Accountable to execute selected projects of regional roadmap

Responsible for regional Lean Management and to define the change management agenda bant with the responsible team leader

Coordinate upcoming system releases (eg SAP Systems/R3, ByD, INET, HOL, Connected App, Operating Data Analyser) with the local key users

Responsible to establish
appropriate key user community and ensure their competence

Proactively interact with the regional stakeholders, eg Service Marketing, channel management, Process experts, logistics, IT

Establish strong collaboration within the Service Area leadership & RTP team to build a community of high performing team

We welcomed 1000 additional team members last year and have more than 33,000 employees worldwide.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Genuine career advancement (more than 80% of all leadership roles are filled internally)

6% employer pension contributions

Private Health Insurance and Employee Assistance Programme

Company vehicle and fuel card for sales roles

33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually

Paid leave to work on charitable projects

Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback

Different ways to work flexibly, including working from home and compressed hours

Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics

Trips to locations such as Milan, New York and global HQ for high performers across all teams

Our Regional Head Office is based at Circle Square in Central Manchester, where we are located a short walk from Oxford Rd train station and St Peter's Square tram stop. We offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.

What you need is:

University degree, Master’s preferred

Extensive professional working experience as a leader in an operational environment with proven ability to engage and develop employees

Passion for working with people at all levels of the organization

Entrepreneurial and strategic mindset, courage to make difficult decisions and take accountability

Proven change management experience

Identification with operations and willingness to "get hands dirty"

Willingness to travel and international mobility for a next carrier step

Apply now