Admissions Supervisor

Hadlow, England, gb

Primary Responsibilities:

• Informs Director of Admissions regarding active referral status, risk management issues, treatment modalities and admission advancement status per hospital. 
• Works with the Customer Navigation Center (CNC) staff to ensure referral information is transmitted accurately and timely to the Admissions staff. 
• Provides prompt, same day, quality service recovery to an account when required. 
• Functions as a positive role model/leader and interdependent team member. 
• Assists the department director in monitoring and reporting quality improvement and corporate compliance initiatives.
• Works to ensure compliance with documentation.
• Demonstrates ability to use critical thinking skills to solve problems independently. 
• Develops and continually grows positive professional relationships with referral sources. 
• Demonstrate knowledge and ensure compliance to state and federal guidelines for Hospice program. 
• Attends a minimum of 85% of the general staff and team meetings. Promotes agency image within the community. 
• Practices and promotes positive peer and patient relations. Develops areas of expertise in supervision and hospice nursing skills. 
• Pursues professional growth through academic and continuing education programs. 
• Adheres to all internal controls. 
• All other duties as assigned.

Required Licenses/Certifications:

• Current licensure as registered nurse or Licensed Practical Nurse in the State of Florida, required.

• Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier.

Qualifications:

Experience:

Any combination of education and experience that would provide required skill and knowledge for successful performance would be qualifying. 

• Minimum of three (3) years Hospice Admissions

• Customer service and marketing techniques
• Proficiency in written and oral communications

Skilled at:
• Supervision and coaching of staff.
• Effective written and oral communications. 
• Ability to multitask and thrive in a fast-paced environment.
• Must be flexible and adaptable to change, work prioritization and stress management. 
• Conflict resolution, ability to overcome objections, and adept at problem solving.