Head Service Driver

Sheffield, England, gb

The role:

  • Ensuring all our customers are serviced to our washrooms standards – bins being emptied and cleaned, air fresheners programmed to the sites opening hours, correct amount of waste taken away. All paperwork is completed correctly and uniform worn.
  • Fleet Management – vehicle checks – booking maintenance, cleaning and repairs – managing van swaps/backup vehicles in the event of breakdowns/holidays etc.
  • Procedures – procedures written and updated. All staff trained, and signed for.
  • Logistics – Full understanding of the ‘service managers system’, would be beneficial however a good understanding of route planning / logistics is required. Ensuring existing customer details are correct, new customer installs and route planning are placed into service rounds correctly.
  • Complaints – Managing existing customer complaints, site visiting and spot checks for quality control.
  • Recruitment – interviewing for new recruits, training and planning.

    • Data management:

  • Relaying changings via service record cards/CRM system computer skills.

    • General Office Duties:

  • Assisting drivers with emptying waste at the station once they finish their rounds (if not busy).
  • Maintaining stock level and ordering from the supplies when needed (work with manager).
  • Maintain hygiene standards in the yard and ensure the process is followed for our daily yard check.
  • Log driver’s hours and days in the diary book.
  • Communicate with the Line Manager for any queries, updates, problems etc.
  • Adhere to H&S and company policy.

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