Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Facilities Manager
Role Purpose
We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility and support the Account Lead by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.
What this job involves
Overall responsibility of the local site(s)
Management of key M&E monthly / quarterly deliverables for their siteEnsuring site specific statutory and PPM schedules are adhered to and reported to the Senior FM
Leadership
Manage and mentor FC team
Develop and sustain a high-quality well motivated team
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met
On-site key point of contact for Facilities in the client’s premises
Attend monthly meeting with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated and general feedback sessions to ensure they are providing services accordingly
Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed
Ensure stationary stock levels are managed accordingly and within budget
Ensure correct Business Units are being charged internally for courier services usage
Report to local stakeholders the courier volumes on a monthly basis
Track post room shipping volumes on a monthly basis
Track visitor volumes using Envoy on a weekly basis and report to the Senior FM
Finance Management / Cost Control / Profitability
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements
Ensure financial processes are followed at all times
Health & Safety Management
Ensure the provision of a safe working environment
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
Risk Management tracking
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Ideal Experience
Experience in facilities management, building, business or other related field
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts
Budget management and financial analysis skills
Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Self-motivated; confident & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
#LI-JB2
Location:
On-site –Derby, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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