Senior Receptionist

Wellington, England, gb

Role: Senior Receptionist

Town: The Wellington Hospital, London

Full time: 37.5 per week

Shifts : between 0700 and 1900 Monday – Friday with weekends required on rotation

Permanent

Salary:  Competitive dependent on skills & experience plus benefits


As a Senior Receptionist you will be accountable for management of Front of House within The Wellington Hospital. You will provide a caring and efficient patient experience from start to finish, constantly delivering high quality customer care to both internal and external clients.

This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team.

What you'll do:

  • Training and shadowing all new receptionists
  • Uniform checks and ordering 
  • Organise and coordinate requests made within the remit of FoH
  • Printing of security passes on site 
  • H&S audit checks, cardiac bleep, emergency radio, lift telephone and other audits 
  • Logging requests and monitor the Teletracking portal ensuring all duties are carried out 
  • Ordering courier services and other transport needs.
  • Coordinating patient transfers with the shuttle 
  • Stationary orders
  • Newspaper orders
  • Working closely with supervisors providing feedback on patient experience.
  • Cover break North/South/PMC 
  • Deputise for the FoH Supervisor 

    • What you'll bring:

  • Good general level of education
  • Computer literate
  • Previous reception experience is essential, ideally within healthcare
  • Previous people management experiment desirable
  • Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
  • A friendly "can-do" attitude

    • Why HCA UK?

    Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

    We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Lead Psychologist in The Wellington Hospital you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
  • Private Healthcare Insurance for treatment at our leading hospitals
  • Private pension contribution which increases with length of service
  • Season Ticket Loan and Cycle to Work scheme
  • Group Life Assurance from day one
  • Critical illness cover
  • Enhanced Maternity and Paternity pay
  • Corporate staff discount for all facilities including Maternity packages at The Portland
  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you
  • Discounts with over 800 major retailers

    • Diversity and Inclusion

    Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

    We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

    #LI-LC1

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