Responsible for the maintenance and growth of a portfolio of customers within a set geographical location. Being fully compliant with all internal systems and maintain all customer records within our CRM.
Accountable for the performance of a portfolio or customers base revenue to achieve
quarterly targets
Maintain all portfolio customers, ensuring they continue to trade with DHL eCommerce UK
through regular review meetings
Increase share of wallet from existing customer base through the development of all product lines – Domestic, International and Returns
Ensure all customer contact is logged and updated within our Salesforce CRM system,
including customer call, visits, opportunities and at-risk accounts
Work alongside our other sales channels to perform thorough handovers when required
Responsible for supporting with all yield management projects to deliver improved customer margin GPI and margin improvements
Provide timely and accurate customer revenue and volume forecasts
Ensure customer adhere to agreed volume levels and take a proactive approach to monitor
Maintain strong relationships with all departments within DHL eCommerce UK
The ideal candidate will have:
Strong presentation skills
The ability to work under pressure and achieve set deadlines
Good analytical skills, specifically in the pre-processing of data
Excellent Microsoft Excel skills
Excellent planning and organisational skills
Competency in using our operating systems
Fully competent with our IT systems and product offering
A good understanding of all DHL eCommerce UK Health and Safety requirements
A full UK Driving Licence
Self-motivation with proven ability to manage customers and opportunities within a large geographical area
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
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