Resident Liaison Officer

London, England, gb

Resident Liaison Officer (RLO)

Camden

25-30K depending on experience + car allowance or company car and fuel card

Full time, Mon – Fri.

8am – 5pm 1 hour lunch

We are seeking a Resident Liaison Officer (Customer Service Representative) who will play a key role in maintaining effective communication with residents in social housing properties across the Camden area during refurbishment projects. This role offers a mix of both on-site and office-based work, which may take place at a designated site office. This is an excellent opportunity for someone with good customer service experience to join a growing business within the social housing industry.

Since the position involves visiting multiple properties throughout the day, candidates must have a valid driver’s license and be comfortable with regular driving.

Key Responsibilities:

  • Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
  • Responding to residents’ questions and concerns through email, phone, or in-person home visits.
  • Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  • Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
  • Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

    • Qualifications & Skills:

  • Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a resident liaison officer is helpful but not required.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills
  • Ability to communicate effectively with people from various backgrounds.
  • Flexibility to adapt to residents’ needs.
  • Strong organizational and time management skills to handle multiple tasks efficiently.
  • Basic knowledge of IT systems and software.

    • Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

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