At least 3 years experience in a production planning, customer service or administrative role
Clear and professional communication ability
Excellent attention to detail
Strong supplier relationship skills
Knowledge of manufacturing methods and branding techniques
Knowledge of standard quality control and product testing processes
Shipping and courier booking processes (international & domestic)
Data input and review skills
Ability to use initiative to solve problems and provide solutions clearly
Strong time management and project management skills
Friendly, empathetic attitude
The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
Raise orders, plan and manage the order process with our global supply chain
Provide excellent customer service and support for our clients
Ensure order data is kept up to date in a clear and concise manner
Keep our customers informed of the status of an order
Communicate with internal stakeholders on issues
Provide supplier performance feedback
General administration of own work and digital workspace
Managing domestic and international logistics processing and fulfilment with all parties
Provide tailored customer support based on developmental, strategic, and global client requirements
Handle customer complaints and problem orders in a calm and professional manner
Remain vigilant and be proactive in problem solving for our clients
Quality control and compliance processing
Any additional responsibilities as advised by your line manager
Location
Glasgow City Centre,
Office-based during the probationary period with an option for a hybrid working
Full Time, Permanent
Experience
Previous co-ordinator duties in delivering projects
Experience within the SaaS industry would be preferred but optional.
Benefits
Birthday Day Off
Access to Employee Assistance Programme
Cycle to Work Scheme and Electric Vehicle lease scheme for employees
Sick Pay for Employees with more than 1 year of service
Enhanced Family Leave for employees with more than 2 years of service
Free Annual Eye-Care Voucher
Up to 2 Volunteering Days each year to support a cause of your choice
20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
Company Pension Scheme with standard contributions of 5% employee & 3% employer
‘Perks at Work’ discount scheme through Continuum Pension Provider
Employee Referral Scheme
Rewards Scheme with Birthday & Service Reward Points
We're a certified B Corporation and a member of the UN Global Compact.
Learning and Development investment
We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
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