Service Delivery Co-ordinator

Plymouth, England, gb

Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a production planning, customer service or administrative role 
  • Clear and professional communication ability 
  • Excellent attention to detail
  • Strong supplier relationship skills 
  • Knowledge of manufacturing methods and branding techniques
  • Knowledge of standard quality control and product testing processes
  • Shipping and courier booking processes (international & domestic) 
  • Data input and review skills 
  • Ability to use initiative to solve problems and provide solutions clearly
  • Strong time management and project management skills 
  • Friendly, empathetic attitude 

    • The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role. 

    Key Accountabilities and Responsibilities

  • Raise orders, plan and manage the order process with our global supply chain
  • Provide excellent customer service and support for our clients
  • Ensure order data is kept up to date in a clear and concise manner
  • Keep our customers informed of the status of an order
  • Communicate with internal stakeholders on issues 
  • Provide supplier performance feedback
  • General administration of own work and digital workspace 
  • Managing domestic and international logistics processing and fulfilment with all parties
  • Provide tailored customer support based on developmental, strategic, and global client requirements 
  • Handle customer complaints and problem orders in a calm and professional manner 
  • Remain vigilant and be proactive in problem solving for our clients
  • Quality control and compliance processing
  • Any additional responsibilities as advised by your line manager

    • Location

  • Glasgow City Centre,
  • Office-based during the probationary period with an option for a hybrid working
  • Full Time, Permanent

    • Experience

  • Previous co-ordinator duties in delivering projects
  • Experience within the SaaS industry would be preferred but optional.

    • Benefits

  • Birthday Day Off
  • Access to Employee Assistance Programme
  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees
  • Sick Pay for Employees with more than 1 year of service
  • Enhanced Family Leave for employees with more than 2 years of service
  • Free Annual Eye-Care Voucher
  • Up to 2 Volunteering Days each year to support a cause of your choice
  • 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
  • Company Pension Scheme with standard contributions of 5% employee & 3% employer
  • ‘Perks at Work’ discount scheme through Continuum Pension Provider
  • Employee Referral Scheme
  • Rewards Scheme with Birthday & Service Reward Points
  • We're a certified B Corporation and a member of the UN Global Compact.
  • Learning and Development investment
  • We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference

    • Looking for Service Delivery jobs in Plymouth?
    Top Salaries! Full and part time.
    PLYMOUTH
    Visit Workcircle UK for the widest selection of top UK jobs
    Delivery Driver
    One Motion Logistics
    From £200 to £210 per day
    PLYMOUTH, DEVON, SOUTH WEST, UK
    Join One Motion. Were always on the road! We're looking for friendly drivers who are proud to deliver outstanding customer service. Every day, your primary responsibility will be to ensure that customer orders are delivered on time, safely, and with a friendly smile. This crucial
    Popular
    Trainee Driving Instructor - Plymouth, Devon, England
    My Four Wheels
    PLYMOUTH, GB
    My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK. Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor. Beco
    Popular
    Driver Trainer (Driving Licence Required)
    41000
    PLYMOUTH , PLYMOUTH, PL1 1DD
    My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need
    HGV Class 2 Cage Delivery Driver
    CV-Library
    £16.40/hour
    PLYMOUTH, DEVON
    Backline Logistics are looking for HGV Class 2/Category C drivers for our client in Plymouth for food and beverage deliveries to retail stores. Immediate starts available. This role consists of delivering roll cages, crates and/or pallets to retail stores in the Plymouth, Devon
    Earn Extra Income - Part Time – Online
    UNITED KINGDOM
    Immediate Start - Earn Extra Money In Your Spare Time Check below to see if you have what is needed for this opportunity, and if so, make an application asap. We are currently looking for members to start working online and from home - flexible hours. All you need is a smartphone