As a Site Co-ordinator, a typical day might include:
Cleaning and upkeep of the buildings, communal areas, and grounds on site.
Cleaning all indoor facilities, including frames and glass doors, mopping and vacuuming, as necessary.
Emptying bins on site, litter picking on and around the site and general upkeep to ensure that the areas are kept tidy and presentable, both externally and internally.
Help promote and market our services to ensure people know what we offer, how they can sign up and what they can expect
Assisting with front of house services
As a regular point of contact for customers, you will play a key role in always ensuring the delivery of excellent customer service.
Ensuring site cover is in place at all times of opening.
Being proactive around health and safety and ensuring that any concerns are reported and acted upon immediately.
Your role is all about making sure the centre operates as efficiently as possible. You will play a fundamental role in making sure the centre looks professional at times.
The way you work
You’ll be part of our amazing team doing your thing in The Acis Way:
You have the drive to do what’s right, putting people first in all that you do and challenging things that are wrong or need changing.
You work closely with colleagues, connecting across our different teams, never working in silos and always sharing good practice.
You own your work, supporting others to do the same. When you find problems, you provide solutions, encouraging new ways of working and an agile mindset. You don’t play the blame game.
The must haves:
First aid trained
Eye for detail when it comes to standards of an office space
General awareness of health and safety and building management
Are comfortable with, and can engage with people both 1-2-1 and in groups
Strong communicator with excellent customer service experience and skills
Ability to work as a team, under pressure and in a fast-paced environment
Ability to work collaboratively with others, whether in the same team or external support providers
Good IT skills
The added extras:
MHFA qualified
Ability to deal with challenging behaviour at times
An understanding of the different local services available for customers
You’re interested in supporting the wider team with our wellbeing activities, learning opportunities or employment support – and have some skills to offer in this area
You’ll be adept at change, having got hands-on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
We all have our part to play
We’re committed to our vision of creating better homes, better services and better lives for our customers.
We demonstrate behaviours which are in line with our core values of being honest, positive, and ambitious.
We ensure all aspects of our work are in line with our customer-first focus – internal and external.
We uphold our commitment to equality and diversity.
We’re aware of our personal responsibilities regarding the Health and Safety at Work Act and ensure our Health and Safety policy is adhered to in all aspects of our work.
We treat all data with respect, ensuring we only use it for the correct purpose and is handled safely and securely.
We promote and achieve Value for Money (VfM) across the organisation.
Being part of the Acis team
Our hubs are fully open every weekday 9am-5pm for people to access support and learning, and are open evenings and weekends for learning, events and support in line with published timetables.
We operate our own it philosophy across the group and ensure we are flexible so talk to your line manager to find out the best fit.
This role requires an enhanced DBS check as this role includes working with vulnerable customers.
We like to get face to face with customers and suppliers, so a full driving licence is desirable (or full access to a vehicle and driver under a scheme such as Access to Work).
We dress for the day ahead, so you’ll need to wear clothes suitable for your role at all times.
We want people to know you, so you’ll work with a variety of people such as: other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.
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