Operations Assistant

Westbury, England, gb

We are looking for a

proactive and motivated UK Operations and Returns Assistant to join our team!

Reporting to the Global Head of Supply Chain & Operations, you will play a key role in ensuring smooth day-to-day operations, supporting our customers, and keeping everything running efficiently. This is an exciting opportunity to work in a fast-paced, collaborative environment where no two days are the same!

KEY RESPONSIBILITIES:

Order Management

  • Review and approve customer orders, ensuring all necessary details are accurate in our system.
  • Monitor and process order tickets promptly.
  • Work with our 3PL (Third-Party Logistics) partners to ensure orders are fulfilled efficiently.
  • Pack and process any office-based orders as needed.
  • Coordinate collections with transport providers, ensuring tracking details are recorded.

    • Returns Management

  • Process return requests accurately, ensuring all details are complete.
  • Track and action return tickets/enquiries promptly.
  • Follow up on overdue returns and liaise with customers as needed.
  • Ensure all returned items are checked, processed, and allocated correctly within the system.

    • Stock Control

  • Inspect incoming stock deliveries, checking for damages and confirming quantities.
  • Conduct monthly stock counts and maintain accurate records.
  • Organise and manage stock movements between locations when required.

    • Customer Care

  • Be the friendly first point of contact for customer enquiries, ensuring a high standard of service.
  • Develop in-depth knowledge of our products and procedures to assist customers effectively.
  • Monitor and respond to customer queries via Info/Support tickets, live chat (Zendesk), and Amazon.

    • General Duties

  • Take on additional tasks and responsibilities as needed to support the business.

    • Requirements

  • Previous experience in operations, logistics, or customer service.
  • Strong organisational and multitasking skills with excellent attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with business operating systems.
  • Ability to quickly learn new software and adapt to process changes.
  • A proactive and customer-focused approach with a willingness to go the extra mile.
  • Experience using Zendesk or working with 3PL providers is a plus.

    • Benefits

    WHY JOIN US?

  • Be part of a collaborative and supportive team where your contributions make a difference.
  • Enjoy the flexibility of hybrid working.
  • Gain valuable experience and grow your career in a fast-paced environment.
  • Work in a role where every day brings a new challenge and opportunity.
  • Salary up to £26,000
  • 25 days holiday (increase each year by 1 day on your anniversary)

    • If you're ready to bring your skills and enthusiasm to our operations team, we’d love to hear from you!

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