Depot Manager. - Stockton

Tyne and Wear, England, gb

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To manage the overall performance, workplace organisation, annual budget and functionality of the depot facility.
Full Job Description
McQueens Dairies Ltd – Role Profile

Job Title: Depot Manager.
Reports To: Logistics Manager.
Based At: Stockton
Working Hours: Nightshift 21:00 – 07:30.
Salary: £40,000 Per Annum and up to 10% performance related bonus.

Position Overview:

To manage the overall performance, workplace organisation, annual budget and functionality of the depot facility. Leading  a team of drivers, stores staff, team leaders and assistant manager who you will work closely with and are able

Coach and Develop:

With will an eye for detail and a flexible approach to meet the needs of the business, you must be able to demonstrate that you have a drive to attain and maintain  excellent standards . Ensuring that our teams provide the  outstanding service  expected and that all our deliveries are completed safely, successfully and on time.

Responsibilities:

Effectively lead the depot to excellent standards in the following areas:

Health & Safety

Learning & Development

Customer Services

Financial Control

Facilities Management

Despatch

Human Resources Operations

Transport

Engage with colleagues in the depot keeping morale levels high and understanding where improvements can be made. Motivating all staff by coaching and mentoring them through challenges and celebrating success.

Organise and control the induction and ongoing training of all employees in conjunction with our Learning & Development team.

Maintain good operating standards using 5S disciplines.

Manage a depot level Profit and Loss centre. Keep distribution costs and overheads in line with budget.

Fully explain any processes, changes or developments within the business to all staff through notice boards and meetings.

Drive great culture and performance with the guideline of assigned KPI’s.

Deliver system and IT enhancements at the local depot aligned to the business IT system strategy 

Key Areas:

Health & Safety - 

Drive a proactive H&S leadership culture with Gemba Walks, safety audits and behavioural observations being part of the norm.

All accidents and injuries are recorded and reported to H&S team following the set guidelines.

All manual handling training is carried out prior to equipment use and signed off by management.

Assess any risk and ensure safe systems of work are in place and adhered to, providing training and reassurance when needed.

Depot Team performance - 

Review the following key points using a balanced scorecard approach which directly relate to depot and driver performance, discussing regularly with Team Leaders and drivers, getting detailed feedback for reports:

Customer complaints

Driver Messages

Driving Scores

Bottle Returns

Delivery issues/GPS Co-ordinates

Run Efficiency

New Business

Provide effective training and inductions to all staff and ensure any training practices are carried out to our  standards of excellence .

Have regular conversations and listen to all staff, taking their comments on board and driving change with involvement.

Responsibly manage staff holidays through Teamseer.

Depot Processes - 

All stock recon and controls are recorded accurately, and old stock is rotated to avoid waste.

To ensure that the stores staff can have orders picked on time prior to the drivers’ arrival.

Controls are in place to safely allow the movement of staff and vehicles without overcrowding in the depot and in the yard.

Good standard of housekeeping is maintained, and any works need carried out are reported and actioned.

Maintain the cold chain by ensuring all doors are closed and that the product only leaves the chill when loading is permitted.

Vehicle Fleet Management -

Communicate effectively with Transport team to ensure all faults and repairs are carried out as soon as possible.

Full accident reporting processes are carried out (including getting third party details).

High standards of vehicle hygiene are followed.

Fuel and Ad-Blue logs are kept accurate and up to date.

Regulatory -

Manage the facility in accordance with H&S regulations and technical food safety standards.

All paperwork is disposed, scanned or secured in line with GDPR.

Key Experience, Knowledge and Skills:

Experience -

Background in dairy, food or drinks distribution preferred.

Management experience in a nightshift operation.

Exposure to Food safety audit standards such as BRC.

Knowledge - 

IOSH certified

Excellent knowledge of MS Office Applications (Excel, Word)

Skills - 

Ability to work well under pressure

Decisive and effective decision making

Strong leadership capabilities

Excellent communication skills

Effective time management

Determination to achieve and drive targets

Delegate tasks for optimal, efficient outcomes

Full driving licence

Behaviours of a Depot Manager:

Personality
Leadership
Trust
Teamwork

Takes time out to build rapport with others

Explains things well to create a common understanding

Praise and recognise others for their efforts

Have a can-do attitude and goes above and beyond to help others

Treats others with kindness and respect

Is approachable

Engage with all members of staff equally

Is a self-motivated individual who wants to succeed

Takes ownership and pride in their own actions

Is always striving to perform better while demonstrating the ability to learn

Improve and embrace change for the better with new ways of working

Takes time to develop and improve and support skillsets of others as well as their own

Be customers focused and strives to deliver the best service possible

Have a can-do attitude, even when things are against you

Listens to understand

Is consistent in their instructions and actions

Make decisions which are based on what is best for all

Be accountable and responsible for set goals and objectives

Keeps commitments acting with integrity and honesty

Looks to deliver results rather than completing set targets

Proactive and confident at facing into issues

Delivers on commitments and promises

Bring out the best in our people

Respects and supports team decision making

Celebrate success with your team

Make communication a success within your team

Collaborate in decision making processes

Make people feel valued

Lead by example and encourage to work together

Actively listen to suggestions to improve procedures

Work together toward a common goal

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