Field Care Supervisor

London, England, gb

Hours:

42

Caremark Lambeth is a professional homecare provider supporting individuals in Lambeth and surrounding areas.

We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability:

Principal responsibilities

  • To carry out Individual Needs Assessments for new and potential customers.
  • To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
  • To carry out introductory visits every time a Care & Support Worker visits a customer for the first time.
  • To ensure all customer visits are always covered.
  • To be on-call in case of emergency on rotation with other FCS and Manager.
  • To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
  • To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
  • To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
  • To facilitate the practical induction of all new Care & Support Workers.
  • To provide and facilitate in-field training as and when appropriate.
  • To identify any additional training needs of Care & Support Workers and report accordingly.
  • To conduct customer reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
  • To urgently report any changes in a Care & Support Worker’s or customer’s schedule to the Care Coordinator.
  • To monitor, supervise and mentor all Care & Support Workers in the field.
  • To provide support to all Care & Support Workers in the field.
  • To monitor all customers for service and Care & Support Worker satisfaction.
  • To ensure accuracy and completeness of all documentation held in customer’s homes.
  • To encourage and identify opportunities for Care & Support Workers continuing professional development.
  • To ensure that all written reports and administration is up to date.
  • To maintain close liaison with both the Care Manager and Care Coordinator.
  • Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.
  • Support and manage a team of Care Assistants
  • To be on-call in case of emergency
  • To maintain close liaison with both the Care Manager and Care Coordinator
  • Act as a link between the customer and the office
  • Oversee care quality control
  • Monitor and supervise care service
  • You will be responsible for implementing field based quality control systems and providing support to all Care Assistants within a defined area.

    What we look for

  • Self-motivated, well-organised & reliable
  • Caring and sensitive
  • Flexible
  • Committed to maintaining our high standards of care
  • Good communicator
  • Additional Information:

    Candidate required to:

  • Have a minimum 1-2 Year experience as a Field Care Supervisor.
  • Driver compulsory.
  • Will be employed as a Field Care Supervisor for Caremark Lambeth and the surrounding areas, and your duties will largely be to work closely with the Care Manager.
  • Be responsible for implementing field-based quality control systems and providing support to all Care Assistants within a defined area.
  • Must be willing to work two weekends per month that includes Saturday and Sunday.
  • Field Care Supervisors will spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete necessary administration duties.
  • Top Salaries! Full and part time.
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