Customer Service Apprenticeship
Aberdeen, Scotland, gb
Keyline Civils Specialists is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We’re part of the Travis Perkins Group, and proud to have been recognised as one of the UK’s top employers since 2010.
We’re looking for individuals with the potential to be future leaders within our business to join us as a Sales Assistant. You'll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long lasting, successful career with us.
What will you be doing?
There is no such thing as a typical day in Branch life at Keyline but you can always expect good customer service and a team which is willing to help whenever needed. You can also expect to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.
Your role responsibilities will require you to:
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly at all times, you will likely get to know our customers on a first name basis.
Get to know customers better by talking over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
Full training is provided in order to use our point of sale systems.
Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, this means maintaining a tidy and safe working environment.
Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase
We are a multi skilled branch so everyone is compatible with other areas of the branch. This means being outside, gaining a forklift licence and being on the front line outside will also become part of your day to day routine.
For this role you will be joining the team in Aberdeen Keyline. This is a well established and competitive branch where they deal with a lot of customers in a day. Joining this team you will be placed in a fast paced environment and will be at the forefront of our business with this customer facing role. The team is very friendly and has a lot of experience between the staff members in the team. They strive to make sure their service is the best in town. With a lot of local competition we are looking for somebody who can bring enthusiasm and drive to our team to make the branch complete. Experience is not necessary if you have the right attitude towards our branch culture and safety!!
Right from the start you’ll be supported in your development. You’ll join our Keyline Civils Specialist Certificate, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
Our safety culture within branch
The products we sell and the services we provide
What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.
Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by and 33rd best employer of Apprentices by the
What’s in it for you?
Along with gaining a brand new qualification and getting your foot in the door in our industry, we have hundreds of benefits available to all colleagues. These include but are not limited to,
A competitive salary, annual bonus
22 days holiday plus bank holidays
Save As You Earn & Buy As You Earn schemes
Group Life Assurance / Pension Scheme
Rewards & Discounts with over 1,000 retailer offers available
Colleague recognition awards including “in the moment” and Long Service
Health & Wellbeing, including Employee Assistance Programme
Wagestream Financial Wellbeing App - including Coach, Track, Stream and Save
Salary Deducted loans
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us. 18+