We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
Voted Best Employer – Cardiff Life Awards 2024
Summary of Role:
To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers.
Main Duties:
Fully competent at all aspects of the Recruitment Consultant role
Monitor & liaise with Head of Department re reports affecting own geographical areas
Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals
Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Head of Department
To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance
Has a full understanding of desk revenue generated as per set budget GP for individual plan
Able to effectively negotiate rates to improve margin control
Has strong knowledge of the Agency Worker Regulations
To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times
To establish, maintain and develop relationships with clients in your area that have a demand for agency workers
Holds excellent relationships with candidates, clients and the local community
To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility
Contact all live, lapsed and non-using clients within set timescales
Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls
To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances
To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules
To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment
To develop relationships in all using clients with the full range of staff who might benefit from our services
To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers
To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner
In busy periods, assist to fill bookings
Responsible for assisting in the success of the Social Care department KPIs
Responsible for compliance with all relevant legislation, and processes, policies, and procedures
Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
Responsible for delivering exceptional levels of customer service; both to internal and external customers
Responsible for communicating with people in a respectful, courteous, and professional manner at all times
Experience, Knowledge and skills:
Full UK Driver’s License
Previous experience of working in agency recruitment or business development/sales
Is able to source, recruit and retain staff for a range of roles
Knowledge of recruitment, vetting and compliance procedures/processes
Commercial awareness
Comfortable conversing with lapsed and non-using clients to develop new business
Has excellent customer service skills to deliver a warm and efficient service to existing clients
Effective negotiation skills
Has strong knowledge of the Agency Worker Regulations
Has a full understanding of desk revenue generated as per set budget GP for individual plan
Ability to coach other team members
Efficient user of RDB, Word, Outlook, PowerPoint and Excel
Ability to build effective relationships
Offers personable and calm approach to build effective working relationships with candidates
Calm and proactive
What we offer:
Fantastic employee benefits including:
Commission Scheme
A flexible working environment, with the opportunity for hybrid working
Health Cashback scheme
Life Assurance of 4 x salary
Pension Salary Sacrifice Scheme
A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
Opportunity to purchase additional annual leave through salary sacrifice
A day off for your birthday
A Giving Back day – to offer your services to the local community
Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
Opportunity to join our 3% interest Christmas savings scheme
Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
Regular social, health and well-being events
Free on-site parking
On-site Gym
New Directions Holdings Ltd is acting as an EmploymentAgency in relationto this vacancy.
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