Customer Success Administrator

London, England, gb

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The Role

We're looking for a Customer Success Administrator to join our global CS team, based in our London hub! As the Customer Success Administrator, you will be reporting to the VP of Customer Success, focusing on ensuring the Customer Success team operates efficiently and effectively. Additionally, you will coordinate services and delivery across the various departments within Customer Success.
If you are highly organised, proactive and looking to get your foot in the door in the world of Customer Success, then do not hesitate to apply!

Responsibilities

Provide exceptional administrative support to the Customer Success team

Support the processing of customer contracts and renewals

Support with manual processing and administration of customer orders, including courier claims and loss prevention

Support with the running of digital marketing campaigns and data collection

Support with internal and external customer travel arrangements

Provide support to the onboarding process for new customers

Own meeting creation, note-taking, and follow-up actions

Manage OKR and KPI processes on internal systems

Support with project management tasks and administration

Own, manage, and update internal processes and documentation

Maintain, update, and refresh data and slideware for presentations.

Support with updating any relevant website content

Support with any Salesforce/CRM administration work

Requirements

Proven experience collaborating effectively with multiple teams to achieve shared goals.

Experience with running, analysing and presenting data (Google sheets, docs, slides etc)

Experience working with a CRM system.

Experience working in a fast paced environment

Tech-savvy

Proven experience in an administrative or customer support role

Excellent communication skills, both written and verbal

Strong organisational skills with an ability to multitask and prioritise effectively

High level of attention to detail and accuracy

A proactive and positive attitude with a passion for customer success

Interview Process and ExperienceDon’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.Key Info ‍   Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final   Hybrid Friendly Working: 2-3 days in Office✨  Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!BenefitsUnlimited annual leaveHybrid-friendly workingWorking from home fundFlexible working hoursPension schemeShare in success schemeCycle to work schemeRetail discountsEnhanced parental leavePersonal development fundWestfield Health cash planFree annual flu vaccineOur ValuesAt ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally. Trust & Transparency Unconventional & Brave Integrity Continuous Learning & Development FIND OUT MORE  Check out our , , and hub pages. Click for some podcasting with our co-founders. Read our culture blog . Get social! Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud

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