Regional IT Engineer

Gateshead, England, gb

Note for Recruitment Agencies:
We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.

We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.

REGIONAL IT ENGINEER – GROUP SERVICES

LEEDS/GATESHEAD

What you will be doing:

An opportunity has arisen for a Regional IT Engineer to join the team at Galliford Try within our Environment Business.

Ideally, you will based in or around the Leeds or Gateshead area.

Located within central hubs or embedded within the operational business, our support services team provide the Group with the necessary tools, systems and advice to ensure we can deliver the best possible service to our employees and clients. Dedicated service teams include: Finance and Accounting, Company Secretarial, Risk and Internal Audit, Legal, IT, Human Resources & Training, Health, Safety & Sustainability, Corporate Responsibility and Communications.

The main purpose of the role is to support and coordinate the delivery of IT to end users and the business. This is a varied role and will range from traditional incident and request ticket based activities to the scoping and deployment of new sites.

You will be responsible for providing IT support to the offices and sites within your region as well as providing support to other engineers when required. In addition to scheduled site visits you will also have to provide remote support. When required you will act as a point of escalation for both customers and suppliers.

Scoping and installation of new sites will form a key part of the role. You will be required to gather requirements, produce proposals and manage the IT installation. This will involve coordinating both internal teams and external suppliers.

As a customer facing representative of IT you must demonstrate a ‘can do’ attitude allowing IT to be a true enabler to the business. You will be highly customer focused, owning and managing problems through to a successful conclusion. 

About You:

This is a visible, customer facing and exciting role for the right person. Building great relationships across IT and the business will be key to making it a success. Finding ways to engage positively with our employees and suppliers, whilst being in the middle will be demanding, but ultimately rewarding. Providing IT services so that our employees can just get on with their jobs without the worry about technical IT issues will be a major step forward for the company and at the same time creating a much better place for us all to work.

Competency Requirements:

  • Excellent customer service skills, ensuring expectations are set and delivered
  • Ability to forge relationships with key stakeholders and suppliers. Must be able to articulate and translate IT terminology to the business
  • Take ownership of workloads and making decisions to allow successful delivery 
  • Strong problem solving skills, to both technical and non-technical problems
  • Must be resilient and able to find the balance between genuine escalations and queue jumping

    • Technical/Professional Expertise and Qualifications Required:

  • Knowledge of supporting, managing and deploying Operating Systems (Windows and ) along with its associated hardware
  • Experience of Microsoft Office including both desktop and cloud based applications
  • Understanding of network technologies and products like MPLS, ADSL, G and radio
  • Experience of unified communications including VOIP and Skype Business. Exposure to Video Conferencing would be advantageous
  • Active Directory User and Computer Administration
  • Familiar with tablet and mobile technology with an exposure to MDM solutions, preferably Intune
  • months’ experience of working in a customer facing IT environment. Preferably in multi partnered, process driven environments
  • Qualified to a minimum of A level standard
  • ITIL qualified (minimum Foundation level)
  • Full, clean UK Driver’s Licence and the ability to drive for the role which requires extensive regional travel, and for which a company car or car allowance at the appropriate grade is provided

    • You will also be able to demonstrate the following key attributes.

  • Desire to understand and promote the Company purpose, vision, values and culture
  • Organised, structured and professional, with a passion for excellence, striving to delivering the best.
  • Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest.
  • Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do.
  • A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to working together to achieve results.

    • What We Can Offer in Return:

    With an impressive order book of over £ billion we are one of the industry’s leading principal contractors, affording you the opportunity to work on some of the UK’s most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we’re poised for further growth and success, so if you’re committed, talented and enthusiastic, Galliford Try is the right place for you. 

    We are committed to maintaining the physical and mental wellbeing of all our people, through our ‘Be Well’ programme which offers discounts on certain products, advice and support for a range of issues. 

    We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential.

    Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. 

    Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

    Our benefits:

    We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

  • Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
  • A wide range of corporate discounts
  • Cycle to Work schemes
  • Comprehensive pension plan
  • Regular Save as You Earn share purchase scheme
  • Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free / support to those who need it
  • Paid for yearly membership to one recognised professional association relevant to your role

    • About us:

    Galliford Try is one of the UK’s leading construction groups with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in.

    Our purpose is to improve people’s lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work.

    We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value.

    For more information on this role or to enquire about other positions available within our Environment business please contact Emily Bunniss on . 

    Additional Information:

    Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process. 

    We encourage, and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you. 

    Don’t meet every requirement of the role? Studies have shown that some people are less likely to apply for jobs unless they meet every single qualification. At Galliford Try, we are committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    A full job description for this role is available upon request. 

    LI-EB

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