Directeur adjoint du magasin
Scarborough, England, gb
The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.
What you’ll do
Leadership:
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc
Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand
Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
Develop and lead recruiting and hiring strategy for store, maintain a complete team
Operations:
Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards
Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
Executes and or delegates delivery of planograms, and merchandising directives
Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
Customer Service:
An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same
Supports the commercial sales team by providing customer service support
Ensures and leads execution of the customer experience, and provides resolution for all customer concerns
Training:
Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
Create development plans and conduct annual appraisals for management team; to improve any performance gaps
Complete and hold team accountable to complete required training within timeframes
Able to work retail hours including scheduled evenings, weekends and holidays
Who you are
We are looking for individuals who are:
Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
Culture and brand ambassadors – you love the work and take pride in our brand
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
What you bring
Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role
Fundamental computer skills an asset
Passion for automotive or automotive enthusiasts
Strong knowledge of automotive parts aftermarket industry
A good base of knowledge of automotive operating systems including point of sale
Assets:
Possession of a valid driver's license is an asset
Automotive Training or Certification is an asset
#LI-RC1
À propos de nous
Chez PartSource, nous sommes fiers que notre personnel soit de véritables professionnels des pièces automobiles et des passionnés de l’entretien automobile qui partagent la passion de leurs clients pour l’entretien des véhicules. C’est cette expérience qui distingue Canadian Tire et sa famille d’entreprises de la concurrence. Joignez-vous à nous, il y a une place pour vous ici!
Notre engagement envers la diversité, l’inclusion et l’appartenance
Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.
Accommodements
Nous tenons fermement à notre valeur fondamentale d’inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.