Carrier Manager

Manchester, England, gb

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. 

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

Location: Icon 1, WA15 0AF

About Central Functions

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About Operational Excellence

Operational Excellence at THG delivers world-class Operations Transformation across the nutrition division and the wider group, identifying and implementing operational efficiencies and enabling global growth.

THG is looking to recruit a Carrier Manager with 5+ years' experience in Carrier Management to drive performance across our global courier network. Your primary focus will be to ensure that THG’s client shipments are delivered to customers within agreed timeframes, and identifying and fixing any issues to constantly optimise carrier performance. You will work with our internal Tech teams to build best-in-market capability for THG Delivered – our proprietary carrier management platform. This an exciting but challenging role with multiple internal touchpoints, meaning the ideal candidate would need to be comfortable in working in a fast-paced role.

Responsibilities:

  • Ensure that logistics transport and delivery solutions are provided to meet with targets set by the business by driving strategic initiatives
  • Identify and execute ongoing optimisations to carrier performance
  • Setup, management and maintenance of ingenuity delivery rules across all solutions – E2E / standalone fulfilment / THG Delivered etc
  • Develop THG Delivered (THG’s proprietary carrier management platform) capability with our Tech team
  • Responsible for account management for THG Delivered clients as clients are onboarded
  • To continuously and sustainably ensure that THG Ingenuity’s customers experience the best possible service from our partners
  • To carry out this role effectively you will need to have a good understanding of courier networks and key partners globally
  • Maintain current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight

    • Requirements:

  • Experience working in the Transport and Delivery side of Logistics, with plus a good understanding of logistics and e-commerce
  • Excellent communication skills - you will be liaising with a variety of people
  • Clarity in communication, as major problems could arise through inaccuracies
  • Good organisational and planning skills
  • Good geographical knowledge
  • Flexibility and the ability to adapt to changing circumstances
  • Problem-solving ability, particularly when working under pressure
  • Accuracy and attention to detail

    • Benefits:

    Career Development

  • Access bespoke development programmes that have been designed and developed by our in-house L&D team.
  • Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

    • Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12-months.

    • Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
  • State-of-the-art on-site gym.
  • Access to our on-site physio.

    • Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Subsidised bus pass from Manchester City Centre to our ICON office.
  • Up to 50% staff discount on THG brands.
  • On-site staff shop.
  • Access to on-site barber.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

    • THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

    THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

    Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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