Logistics Agent / Controller / Coordinator

Isleworth, England, gb

Want to take Control of your Career?

What we are looking for – Why you?

You should be a dynamic, enthusiastic individual who is passionate about logistics and has a great manner with people – whether the going is smooth or tough.

You will work as part of our operations team, ensuring that bookings are allocated in good time – same day and future days where appropriate – and the efficiency and productivity of our driver network are optimised.

Key Responsibilities

  • Preparation and implementation of booking allocation
  • Taking and processing bookings from all channels, from initial enquiry through completion
  • Communicating with customers and drivers, including reviewing and responding to their enquiries
  • Troubleshooting ad hoc booking issues, proactively where possible
  • Monitoring and reporting performance, issues and trends
  • Liasing with colleagues and drivers to optimise operations and the general running of the business
  • Represent greentomatocars in a professional manner at all times

    • Qualifications/Key Skills

  • Experience with a high-volume, London-based private hire or taxi operator (or comparable industry experience)
  • Coordinating and / or controlling busy day-shift or night-shift operations
  • Strong interpersonal / relationship-building skills
  • Confidence in dealing with all stakeholders within the business’ operational sphere
  • Excellent communication skills
  • Computer literate – experience of Echo operating system a bonus but not essential
  • Strong attention to detail, as will be taking and processing bookings as well as coordinating / controllingThis role is office based and you should have your own transport or be happy to take public transport. It is a rewarding but demanding role, and you must be able to work well under pressure. Working hours will be 4-on 4-off or equivalent, or a weekly shift for an outstanding candidate.

    • Salary guide

    £35,000 per annum + Bonus

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