Resident Liaison Officer

Bury St Edmunds, England, gb

Responsibilities for this Resident Liaison Officer will include: 
Monitoring the service providers database to ensure all appointments are booked

Liaising with tenants to ensure latest contact details are correct and updated

Filing out and serving NOSP’s

Hand delivering access letters, NOSP’s

Compiling reports and keeping records on gas compliance


What we are looking for in our ideal Resident Liaison Officer:

NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver’s license essential. Resident Liaison experience within gas servicing, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload.

We offer a range of benefits for a rewarding career including though not limited to:

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
  • Life Insurance/Death in service benefit – 2x annual salary value
  • Smart Health (including round the clock access to 24/7 UK-based GPs)
  • Best Doctors to provide a second opinion on complex cases or diagnosis
  • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
  • Online Health Check
  • Nutrition consultations
  • Online fitness program
  • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
  • Free will writing
  • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
  • Exclusive membership and wellbeing product discounts
  • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
  • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
  • Discounted gym membership
  • Savings on cinema tickets, travel, holidays & retail

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