"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Hungerford or Gateshead UK Offices.
As an integral member of the Finance Support team, you will be responsible for assisting customers with queries and problems relating Finance to the KCS application software. The department also provides the customers with a variety of other services including installation of new software and customer training. The ideal candidate should ideally have a solid understanding of accounting fundamentals and troubleshooting as this role is essentially assisting the customers with the financial aspects of our software.
Key Responsibilities:
Support customers with problems and queries relating to the KCS application software
Accurately resolve problems using investigative and analytical skills
Identify and replicate problems that require a software change by Development
Work as part of the Support team
Work with other departments to provide solutions to the customer
Pro-actively taking ownership of a wide variety of calls and problems
Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
Managing, prioritising and progressing their adopted calls, in particular
Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
Regularly updating customers regarding the status of their calls
Effectively handling complaints and call escalation requests form customers
Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
Pro-actively using the appropriate tools to gain and share knowledge
Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
Following and applying the standard Commercial Software Support Procedures and Practices
Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
Undertaking any other projects as required by the Support Manager
Key Requirements:
Knowledge and Experience:
Essential:
Finance Analysts will have a good general knowledge of accounting principles to trial balance level
Excellent written and verbal communication skills
Microsoft Office skills with in depth Excel knowledge
Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
Desirable:
Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
Understanding of standard business practises and Finance procedures as well as ERP systems
Knowledge of the KCS Application software or ERP software
Experience in a software support environment or similar
Person Specification:
Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
Have excellent customer care and strong interpersonal skills
Project a professional image
Be adaptable and work as an effective member of a team
Be organised and manage own workload efficiently
Maintain a professional standard of communication at all levels
Work conscientiously and use initiative
Be calm under pressure and manage stressful situations
Adopt a positive, pro-active approach to work
Special Conditions:
This role may require travel, therefore a valid driver’s licence is desirable
Support employees are required to work 2 standard shifts with an hour lunch break08:30 – 16:3009:30 – 18:00
Company Info
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Equal Opportunities
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
If this role is of interest to you please apply online.
Health and Safety
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.
To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
ABOUT US CCIS (CMA CGM Inland Services) CCIS is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions. It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout th
Closing date: 24-04-2025 Funeral Service Crew £12.40 per hour plus benefits Part time 20 hours per week, working a variety of shifts Monday to Friday 8am-5pm - as part of this role, you ll also be part of the on call rota Darlington, County Durham DL1 1DS No experience n
Self-employed Core Delivery Driver As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, t
My Four Wheels are one of the most trusted and fastest growing driving school in the UK with 200 driving instructors currently on the road and hundreds in our training programme who will be hitting the roads shortly. There is currently a record number of learner drivers who need
Bus Driver £12.40 - £14.70 per hour Start Your Bus Driving Career with Arriva at our Stockton depot PCV and Trainee Opportunities Available! At Arriva, you ll be at the heart of your community, helping commuters get to work, children to school, and neighbours to the shops. Whe
Receive new Support analyst jobs in Durham daily
Receive new Support analyst jobs in Durham daily
Leave us your email address and we'll send you the best new matching jobs.
Didn't find what you were looking for? Let us do the searching for you!
Tell us what you're looking for and we'll send you the best new matching jobs.
Get the latest jobs fast!
Leave us your email address and we'll send you the best new matching jobs.