Service Delivery Manager – EastMidlands

Bolton, England, gb

Location: Burton upon Trent

Position Type: Full Time

Salary: £45,000 to £55,000

Reporting To: Managing Director

Travel Required: Rotala Operating Centres (subject to request)

Job Role

Reporting to the Managing Director, the role of Service Delivery Manager will be to help manage a team of drivers, aswell as the Traffic Office / Allocations. You will lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers.

You will support the delivery of depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.

To ensure a safe, punctual, reliable, and cost-effective delivery of services through robust and fair management of the team.

To deliver a highly skilled and trained workforce through driver engagement and compliance with operational policies and procedures.

Due to the nature and importance of this role, you will need to be a Team player and you will need to work closely with other members of your team to ensure that daily targets are met. You must lead, promote structure and discipline within the workplace, behave in a professional manner and lead by example. You must treat other employees and staff with dignity and respect as you would expect to be treated yourself.

Responsibilities

Team Responsibility KPI’s

To ensure that the following KPI’s are met:

Team responsibility KPI’s (Key Performance Indicators) are compulsory and shall be met on an operational day-to-day basis (Sunday to Saturday inclusive), the operational day is defined as between the hours of 00:00:00 and 23:59:59. You must work together as a team to complete the KPI’s. When all daily KPI’s are completed, they are to be scanned together and sent to, “KPI Group”, and by no later than 23:59:59 each day.

Hand Over Report (Team)

You need ensure that the Traffic Office team record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded. 

Hours or Work

You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.

Health & Safety

Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.

Preferred Skills

Qualifications and Education Requirements