Commercial Van Driver

Hemel Hempstead, England, gb

Fancy joining the UK’s number one Wine Specialist?

We currently have exciting, flexible opportunities for a Commercial Operations Driver to join our growing Distribution team!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in , the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, friendly service across all channels

The Role

As a Driver at Majestic Wine you should provide the highest levels of customer service in order to uphold Company standards.The Driver’s priority should be to make timely and accurate deliveries of stock to customers in a company van. A Driver should recognise the importance of free delivery as part of the overall customer service proposition at Majestic. A Driver should be willing to participate in work in the warehouse whilst not making deliveries.

Key Responsibilities:

  • To work effectively as a member of the Warehouse Distribution Team, through effective and appropriate communication.
  • Preparing and packing items for despatch accurately, on time and in accordance with instructions.
  • Accurately assemble all deliveries and check them at the point of unloading them into the van
  • Organise delivery routes in a logical and economical manner
  • Deliver the correct stock to customers in a timely manner, checking all stock on delivery in the presence of the customer
  • Be polite and courteous to customers at all times
  • Demonstrate an understanding of payment procedures on delivery and follow Company policies relating to this at all times
  • Gain a signature from the customer on delivery of the stock and file paperwork neatly in the office
  • Be aware of security issues relating to van use and take adequate steps to safeguard Company property
  • Drive and park the van legally and responsibly at all times
  • Read and demonstrate an understanding of the information in the Vehicle section of the Retail Operations Manual and the Employee Handbook
  • Follow the Highway Code at all times and adherence to the company “Drivertocracy” targets (Ctrack software).
  • Regularly check tyre pressure and wear, and oil levels, ensuring these are safe and correct for the specific vehicle
  • Demonstrate an awareness of and adhere to weight restrictions with regards to the loading and carrying of stock in the store van
  • Keep the van clean and tidy inside and out
  • Ensure that fuel for the van is purchased from the company approved location
  • Report any issues relating to the van to the Line Manager

    • Knowledge & Skills Required:

  • ble to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.

  • Works hard for customers, your team and your store.

  • You are able to prioritise to ensure anything you do is right for our customers.

  • Adaptable and resilient to meet the ever changing demands of our business.

  • You are reliable and a good timekeeper.

  • You must be smart and tidy at all times 

  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points and must be over the age of 20 yrs old

  • Proven working experience in Delivery Driver positions

  • Experience of driving long wheelbase van 

  • Proven work experience as a multi-drop driver within London area

  • Effective communicator and self-motivated

  • Basic understanding of customer service practices

  • Solid communication and interpersonal skills

  • Customer service focus

  • Friendly, helpful, confident and engaging personality

    • Benefits:

  • Monthly Performance related bonus

  • Safety Boots provided

  • Up to 20% Staff Discount online and instore

  • 29 Days inclusive of Bank and Public Holidays per annum

  • Life assurance 3x your salary

  • Company Contributory pension

  • Free Hot drinks

  • Foodie Friday: Free food provided by the company on the 3rd Friday of each month

  • Free parking on site

  • Fixed shift patterns so you know when you’re working

  • An unparalleled fun company culture that's focused on empowering and developing our employees

  • Access to Retail Trust which includes; Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line

    • Job Specifics:

  • Contract Type:  Permanent

  • Location:  Hemel Gateway, A, Boundary Way, Hemel Hempstead Industrial Estate, Hemel Hempstead HP2 7GY

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