Reporting to the Operations Supervisor, the position is responsible for the delivery of customer service excellence in line with contractual requirements, such as arranging both import and export shipments in the most efficient and cost-effective manner, whilst achieving the required service levels. Dealing with all the required shipping documentation.
Ensure accurate data is entered into shipping systems.
Organising diplomatic consignments, ensuring strictpliance all required paperwork, including customs processes, invoicing and all other essential air, courier, road and ocean Import/export related documentation.
Review all customer bookings and clearance instructions, ensuring these are understood and followed.
Provide all relevant service providers with the required information for successful service delivery in line with contracted SLA’s.
Ensure all delivered instructions are clear, concise and are provided in the correct format.
Processing of diplomatic shipment using the operating systems.
Manage in transit milestones for all diplomatic shipments by obtaining the latest status information, updating systems and monitor accordingly in line with SLA’s through to delivery.
In the event of a service failure identify the root cause and take appropriate action to address, ensuring the customer is kept fully informed.
Deliver accurate costs within Shipping Sytems thus alleviating potential revenue variances. Raising sales invoices accurately within agreed KPI timescales.
Research and providepetitive quotations, providing “value for money” services to the customer
Provide customer reports where required.
Constantly consider initiatives which will enhance the customer experience and service excellence for the Customer
Coordination with warehouse and transport teams to ensure error free handling of diplomatic material in line with contracted SLA’s.
Supporting apanied diplomatic shipments out of hours.
Control input and handling of customerplaints, issues, quality nonepliance and operational irregularities with follow up and query resolution through the “Customer Relationship Management” (CRM) tools.
Ensuring that service delivery is maintained to a high standard withplaints kept to a minimum.
Regularmunication with the overseas branches ensuring that all issues are dealt with in a timely manner.
What you'll need to succeed
Experience of dealing with airfreight, Sea Freight and /or courier documentation
Customer facing experience
CANDIDATES WILL NEED TO GO THROUGH A SECURITY CLEARANCE PROCESS, SO YOU MUST BE EITHER A UK NATIONAL, OR HOLD A DUAL PASSPORT INCLUDING UK NATIONALITY
Logistics done differently. How would you like to work for a company that can accelerate your career? Do you feel that sometimes you have more to give, but no room to progress? We are looking for a talented Transport Coordinator to be based in our customer site in Milton
Office & Warehouse Coordinator
Location: High Wycombe (HP13 6EQ)
Job type: Permanent, Full Time
Contracted: 40 hours, Mon- Fri
Salary: £33K- £35K per annum based on experience
Benefits:
Access to company reward & recognition
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