At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
Primary Tasks
Create suitable service orders within SAP for all receipts into the workshop
Physical processing of customer equipment.
Generation of customer service order acknowledgments
Preparation and supply of customer quotation
Creation of customer invoice
Creation of dispatch documentation
Creation of 3rd party repair requisitions
Ensure accuracy of repair documentation
Chasing of outstanding customer orders within specified targets
Monitor and maintain customer details
Ensure departmental targets are achieved
Provide first line technical advice for customers regarding repairs
Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
Arrange courier shipments when required
Direct contact with 3rd party suppliers is required
Additional Tasks
Undertake personal development and training as required
Assist with projects as directed
Provide administrative support to Repair Centres when requested
Shared responsibilities
All employees have a responsibility:
to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
Lead Administrator
Size of team/environment
The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.
Role Requirements
Education/Qualifications
GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience
Related Experience
Desirable experience:
Proven administration and coordination skills
Experience in a range of customer administration activities
Working knowledge of SAP
Customer service experience (communication face to face, telephone and email)
Skills, Special Competencies
Strong IT skills (Outlook, Microsoft Excel and Word),
Ability to prioritise workload to ensure customer expectations are achieved
Data input accuracy is essential
Dräger‘s Benefits
27 days holiday plus bank holidays, with option to purchase up to 3 additional days
Flexi scheme
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Subsidised canteen
Discounted shopping & leisure vouchers
Salary sacrifice car scheme
Cycle to Work
Gym membership discounts – up to 25%
Charity Giving scheme
Dräger‘s dedication
At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.
We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All are welcome to apply!.
From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.
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THE CLOSEST TOWN TO NE61 9TR IS MORPETH , NORTHUMBERLAND, NE61 9TR
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