Responder/Call Handler Team Leader

Derby, England, gb

Job Description

Service Care Solutions have a new and exciting opportunity which has become available in the Derby area! The role itself is working a emergency call handler for the elderly who has the emergency button assistance built into their home.

Derby City Council are looking for a new face to join their forever growing team to assist with the inbound calls made from the elderly community who are currently still living in their own accommodation.

The team is a 24-hour emergency monitoring and response service that provides support to people in their own homes through their connection link to their own internal telecare service which is available 24/7 and 365 days a year.

Customers activate a support call at any time 24/7 via the alarm unit installed in their own home and or the sensors attached to it. Our Call Handler Responders will then discuss and assess the nature of the emergency and will action an appropriate response. Responding themselves if required. In the case of a serious emergency, the emergency services will also be contacted.

The role is a full time role working NIGHTS between the hours of 23:00-7:00am on a rota basis currently paying £15.98-£20.00ph

Requirements for the role:

Needing to be a driver

Need to have experience with call handling OR a care background

Enhanced DBS

Previous experience as a team leader/supervisor

Must have previous experience working with the elderly

If this is something you are interested in then please get in touch!

Why Service Care Solutions?

  • A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
  • We operate nationwide working with both public and private domains.
  • All Compliance paid for including DBS and Social Work registration.
  • We operate 3 payrolls per week
  • Bring your Job to us bonus of £250
  • Refer a friend Bonus of £250



    • *Service Care Solutions also offer a referral fee of £250 for anyone you may know*

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