Service Advisor

Royal Tunbridge Wells, England, gb

Job Description

Our client is a Main car dealership based in Tunbridge Wells looking to recruit a new Service Advisor to joint their team.

MAIN PURPOSE OF JOB:

  • To deal with customers at the front counter and over the telephone, recording their requirements as required in a professional & polite manner.
  • Obtaining relevant information from the customer & transferring this information to a repair order for technicians to operate from.
  • Maintaining customer satisfaction & communication always.
  • Utilising labour hours available.
  • Selling additional work & services available.

    • OBJECTIVES AND KEY TASKS:

  • Looking after individual customers in line with branch procedure.
  • To deal with customers’ requirements for servicing, repair and sub-contract work, in an efficient and courteous manner.
  • To ensure that sales and warranty work is carried out in line with branch policy.
  • To ensure that customer requirements are accurately described and recorded on the ‘job card’ and that the customer has authorised all necessary work.
  • To ensure and promote excellent customer service at all times.
  • To obtain payment for all service work and repairs.
  • To maintain communication with the customer whilst their vehicle is at the branch.
  • Explain the details of their invoice to the customer, including a full explanation of the work carried out, giving a copy of the invoice to the customer and escorting the customer to their car.
  • Load work for the Service Department in accordance with procedure.
  • To make the customer aware of any defects and ensure that they sign the invoice that has them noted.
  • To note on the ‘job card’ any parts supplied by customers and also note them on the final invoice.
  • To keep customers informed of any delays and that the ‘job cards’ are costed daily.
  • Advise the customer on any future requirements for their vehicle.
  • To actively sell extra work found during servicing and repairs.

    • Salary:  Salary negotiable based on skills and experience

    Department:  Service

    Driver Licence Required:  Yes

    Working Hours:  8.00am – 6.00pm Monday to Friday 8.00am – 1pm Saturday (on a 1 in 3 rota basis)

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